Have you got excellent phone etiquette and an approachable attitude? Then you can be a friendly face (or voice) to patients booking in to see the doctor.
But if you’re not sure how to write a standout resume that’s going to land you the job, this guide is for you.
Below, we’ll break the writing process down into easy steps and share a patient service representative resume example to inspire you.
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Patient Service Representative Resume Example
This example Patient Service Representative resume is well-structured to provide a pleasant reading experience for recruiters, and contains all of the crucial information they want to see.
The rest of the guide will show you exactly how you can achieve this in your own resume.
Patient Service Representative resume layout and format
When it comes to holding the attention of recruiting managers, the format and layout of your resume play a key role.
Your resume needs to strike a perfect balance between looking awesome, and being easy for recruiters to read (which is not always easy to achieve)
Use the following formatting tips to get started.
Formatting your resume
- Length: To ensure that recruiters will read all of your resume, limit its length to 2 pages – as they someteimes read hundreds of resumes daily.
- Font & readability: A readable resume is crucial if you want recruiters to see your important skills. Ensure yours is easy to read by using a simple, clear font and breaking up the text with bullet points and short paragraphs.
- Layout & Structure: Your resume should look appealing – but don’t overlook functionality when it comes to design. Organise the page into clear sections using bold headings and borders.
- Photos: Including a photo on your resume is not obligatory in the United States, but it may be a good idea in some regions and industries where it is customary.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.
Resume layout
Include the following sections when you write your resume.
- Name and contact details – Make it easy for employers to contact you, by putting these at the top.
- Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
- Skills section – A short snappy list of your most important skills, that can be quickly digested
- Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
- Education – List your qualifications and professional training.
- Additional info – An optional section for things like hobbies and interests.
Here’s what to include in each part of your resume.
Contact Details
Add your name and contact details to the very top of your resume, making it easy for recruiters to get in touch
- Name and profession title
- Cell phone number – or another number you can answer quickly
- Location – Add your local area such as San Diego or New York – not your full address as that will take up too much space.
- Email address – Use your name or close variation – no nicknames from high school.
You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.
Patient Service Representative Resume Summary
Make a strong first impression on recruiters by beginning your resume with a powerful summary that highlights your most valuable skills and experience.
This brief summary provides an opportunity to showcase why you’re the ideal candidate for the job and persuade recruiters to read further into your resume.
How to create a resume summary that will excite recruiters:
- Keep it short: Attention spans are short in the job market, so keep your summary brief and high-level at around 4-7 lines – This is just enough to catch the eye of rushed hiring managers.
- Tailor to target jobs: To better align your resume with your target jobs, it’s important to scrutinize the job description and identify as many relevant skills as possible to include in your resume.
- Avoid using cliches: You may be a “team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.
Patient Service Representative resume summary example
What to include in your Patient Service Representative resume summary?
- Summary of your experience: Summarize the type of work you have done in the past and the ways in which you have contributed to the success of your previous employers.
- Relevant skills: Instantly showcase your suitability for Patient Service Representative jobs by including your skills that are highly relevant to them.
- Qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Patient Service Representative roles you are applying to.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.
It should be made up of 2-3 columns of bullet points of your relevant skills.
Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.
Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.
Best skills for your Patient Service Representative resume
Patient Intake and Registration – Accurately collecting and verifying patient information, including demographics, insurance details, and medical history.
Appointment Scheduling – Managing and scheduling patient appointments, ensuring appropriate time slots, and coordinating with healthcare providers and staff.
Insurance Verification and Billing – Verifying patient insurance coverage, explaining benefits and coverage, and accurately processing insurance claims and billing.
Medical Terminology – Utilizing knowledge of medical terminology to effectively communicate with healthcare professionals and accurately document patient information.
Electronic Health Records (EHR) Management – Navigating and updating electronic health records systems, ensuring accurate and up-to-date patient information.
Customer Service – Providing a welcoming and friendly environment for patients, addressing inquiries and concerns, and maintaining a positive and professional demeanor.
Interdisciplinary Communication – Interacting with patients, healthcare providers, and other staff members, ensuring clear and concise information exchange.
Problem Resolution – Identifying and resolving patient-related issues or concerns, collaborating with relevant stakeholders to find solutions and ensure patient satisfaction.
Confidentiality and Compliance – Adhering to strict patient confidentiality guidelines, understanding and compliance with HIPAA regulations, and maintaining the privacy and security of patient information.
Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience
Now that you’ve reeled recruiters in with your awesome summary, it’s time to delve into your work experience.
Here you’ll list your previous jobs (starting with your most recent and working backward) and showcase how you apply your skills in the workplace.
Provide lots of detail in recent jobs, and less in older roles.
If you have no relevant paid experience, you can include voluntary work and placements – but if you have lots of experience, you can leave out some of the really old jobs.
Structuring your jobs
Resume job descriptions contain lots of information, so its crucial to structure them well.
Use the structure below to ensure hiring managers can consume the information easily.
Job outline
Starting each job with a brief summary of the organization, your position within it, and the primary goal of your role can help recruiters quickly understand the context of your work.
Key responsibilities
The bulk of the role description should be comprised of bullet points that explain all of your duties in the job.
Keep the sentences short and simple to make them easy for recruiters to digest.
Key achievements
Round off each job by adding some impressive achievements you made in the role.
Anything you’ve done that has made a big impact on your employer will make a good impression, think; generating revenue, saving costs, or improving a product.
Quantify your achievements with number where possible e.g. “reduced call wait time by 10%”
Example job for Patient Service Representative resume
Outline
Respond to customer enquires via telephone and written correspondence regarding benefits, provider contracts, eligibility, and claims, for one of the largest U.S. healthcare systems with 17 hospitals and 10K+ physicians across 430 locations.
Key Responsibilities
- Manage the front desk space of the facility by greeting, checking in, and directing patients and visitors to appropriate departments or waiting areas.
- Serve as a liaison between doctors and other staff regarding patient arrivals and emergency situations.
- Gather, verify, and enter particulars into relevant EHR systems during registration, including demographics, medical histories, and insurance details.
- Schedule consultations and notify patients of any cancellations or changes.
Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
After your work experience, add your education section.
If you are an experienced professional, you can keep this part short – adding basic details of each qualification.
If you have little or no experience, bulk this section up by adding more detail and highlight important skills and knowledge for your target jobs.
Additional information
If you have anything else to add which is relevant to the jobs you are applying for, the additional info section is the place to add it.
Perhaps you have a hobby which involves relevant skills, or maybe you have some awards or publications worth mentioning.
Writing your own winning Patient Service Representative resume
Crafting a strong Patient Service Representative resume can be a daunting task, but implementing the steps outlined above will significantly increase your chances of securing multiple interview opportunities.
Good luck with your job search!