Customer Success Manager CV examples

The best Customer Success Managers understand their customers deeply – and your CV needs to show that same understanding of recruiters. Employers want to quickly see clear evidence of your ability to manage relationships, reduce churn, and ensure clients continually gain value from their interactions with your company.

Writing a CV that does all this is hard: but this guide will help you clearly highlight your relationship-building expertise, track record in improving customer outcomes, and your skill at translating customer needs into lasting success..

Keep recruiters as satisfied as your happiest customer – organise your CV clearly and concisely. They appreciate clarity, especially in customer-facing roles where communication and organisation matter, and they certainly don’t have the time or energy to navigate through an unclear structure .

Here’s the layout to follow:

• Name and contact details – Clearly present your personal details at the top, making it easy for employers to contact you: a photo is entirely optional.
• Profile – Offer a brief overview highlighting your unique strengths as a customer success professional.
• Core skills – Outline your top customer success abilities, like account management, churn reduction, relationship building, or upselling.
• Work experience – Detail previous roles in reverse chronological order, focusing clearly on your client-facing responsibilities and achievements.
• Education & certifications – Summarise your educational background like your degrees, alongside relevant customer success training or certifications.
• Additional info – Optionally, add professional memberships, hobbies, or industry awards to enhance your profile.

Ensure your CV format remains tidy, professional, and no longer than two pages – recruiters won’t spend time decoding excessive and unclear information. A great tip is to use bullet points, as they turn lengthy paragraphs into nice and skimmable points. Stick with a simple font that no recruiter would struggle to read.

Your CV profile should clearly highlight your expertise as a Customer Success Manager, quickly conveying your ability to understand customer needs and drive loyalty and retention. Recruiters won’t spend long on your CV, so it’s essential that you hook them right away: show them the value you’d bring to their company and customer base.

Include these points:

• Customer success experience – Mention the scale or type of clients you’ve managed (e.g., enterprise accounts, SMEs, tech clients).
• Relationship-building expertise – Emphasise your strengths in maintaining strong, ongoing client relationships.
• Problem-solving skills – Highlight your ability to anticipate customer issues and provide timely solutions.
• Business impact – Clearly summarise your contributions to reducing churn, increasing retention, or improving customer satisfaction metrics.
• Career ambitions – Briefly state your goals within customer success, reinforcing your commitment to long-term client satisfaction.

Recruiters prioritise skills that demonstrate your ability to ensure customer retention and success: present skills for your CV clearly, just as you clearly communicate value to clients. 

You should note the specific keywords which any recruiters would immediately start scanning for once they open up a fresh application: tailor them to the role you’re targeting, based on the things mentioned in the job ad.

Recruiters need more than a list of previous roles – they want proof that you’ve directly contributed to customer satisfaction and retention, and overall organisational growth. Your work experience should form the bulk of your CV in order to achieve these.

Your job history needs to clearly demonstrate responsibilities such as managing customer relationships, providing proactive support, identifying growth opportunities, and managing account portfolios – these are all things recruiters would want you to bring to the role.

• Outline – Briefly introduce the company, your role, and the customer base you managed.
• Responsibilities – Clearly explain tasks like managing client onboarding, handling renewals, and providing customer training. Use power words like “supported,” “engaged,” and “retained.”
• Achievements – Emphasise clear, measurable successes, such as increased client retention rates, upselling successes, or improved customer satisfaction scores.

Formal education can bolster your CV, but employers in customer success roles particularly value work experience. You should concisely and clearly list your academic credentials alongside any professional training in customer success management or related fields (e.g., sales, marketing, business development).

Industry-specific certifications or training in specialist platforms, as these significantly enhance your CV by clearly demonstrating your expertise.