Customer Service CV examples

This guide will take you step-by-step through everything you need to know to write a CV, from how to structure and format your CV the right way, to tips on how you can craft the most compelling content that will showcase your skills perfectly.

A well-structured CV is the backbone of a successful application. Keeping things ordered logically will keep it easy to navigate, while making it look nice and professional.

Here’s the structure you should follow:

• Name and contact details – Place these at the very top so the employers you’re about to impress can quickly get in touch with you.
• CV profile – Start strong with a concise summary of your experience and your value as a customer service professional.
• Core skills – List your key abilities at a glance, focusing on hard customer service skills like product knowledge, call handling techniques, and billing account management.
• Work experience – Detail your job history in reverse chronological order, prioritising the most recent roles.
• Education – Outline your academic background and any relevant certifications.
• Additional info – Optionally, share any hobbies and interests that highlight your interpersonal skills and overall fit for the role.

Here’s the thing about recruiters: they don’t particularly enjoy reading through a hundred new applications. If your CV’s formatting makes their job any harder than it needs to be, they’re unlikely to stick around for long to see why you’re the perfect fit. 

It’s hugely important that your CV is formatted better than the competition – make sure to always remember the following:

• Bullet points – Use these to highlight key skills and achievements quickly and clearly.
• Divide sections – Separate parts of your CV logically so it’s easy to navigate.
• Use an appropriate font – Stick to professional and clean fonts, and a sensible colour scheme and layout.
• No more than 2 pages – Keep it concise to maintain their interest while still covering all the essentials.

A professional profile is your CV’s opening statement – a short paragraph that introduces you and convinces the recruiter to learn more. Customer service roles are all about connecting with people – here’s your chance to connect with the recruiter and show them why you’re such a good fit.

Build your CV now 

It seems obvious, but so many candidates forget it: a recruiter is looking for the things they asked for in the job advert. Tailor your profile to the role you’re applying for by reflecting the key skills and requirements they’ve kindly listed for you.

Here’s what you should include in your profile:

• Where you worked – Mention industries like retail, hospitality, or call centres if they’re applicable, and how many years of experience you’ve got there.
• Your top qualifications – Whether it’s training in customer service and sales techniques or a formal certificate, let them know.
• Essential customer service skills – Highlight your specific and tangible skills like conflict resolution, handling complaints, or upselling.
• The types of customers you’ve helped – Share which audience you’ve had to work with, like members of the general public or more specialised groups.
• Relevant tools or software you’ve used – Note things like CRM systems, live chat platforms, or ticketing software.

A core skills section is your CV’s cheat sheet – a quick way to show recruiters that you’ve got the things they’re looking for.

For customer service roles, this is where you highlight your expertise with things like managing customer complaints and processing orders and refunds. Even better, this section is easy to tweak for specific jobs, letting you tailor your CV to match different customer service roles, from a door greeter to a customer complaints department.

Remember: instead of vague phrases like “team player,” emphasise your specific abilities like “processing refunds” or “managing escalated complaints.”

Your work experience is the heart of your CV: it gives recruiters a clear picture of how you’ve applied your customer service skills in real-world situations.

While listing your skills is great, showing how you’ve put them into practice is even better. Start with your most recent role and work your way backwards, providing more detail for your latest (and most important) positions.

Make sure that each role is easy to read by breaking things down into bullet points. And if you’re light on professional experience, don’t worry – include any relevant school projects, university assignments, or volunteer work which showcase transferable skills.

• Outline – Introduce the company you worked for and explain your role within it. Mention the purpose of your job, who you reported to, and the type of customers or clients you supported. 
• Responsibilities – Highlight the main duties you performed and what value you added. Be specific, and use strong action words like “resolved,” “coordinated,” or “facilitated.”
• Achievements – Show the impact you had with concrete examples. Quantify your results where possible, such as improving customer satisfaction scores by a certain percentage or by how many minutes you reduced response times.

The education section is where you list the qualifications and training that make you a strong candidate for the customer service role you’re after. Whether you’ve got a degree, a diploma, or a customer service certificate, this is the place to show off all your formal learning. 

It won’t take up too much space, as your hands-on experience is way more important.

As ever, remember to order your qualifications in reverse chronological order, with your most recent achievements at the top.