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Customer Service CV examples

Your customer service representative CV should highlight excellent communication skills, experience resolving customer queries, and proficiency in CRM tools, showcasing your ability to deliver exceptional service and build lasting customer relationships.

   

CV news features
CV news features

Customer service is all about leaving a lasting impression – but first, you’ll need a CV that makes the right one. 

Your CV is the key to showing a recruiter that you’ve got the experience, qualifications, and core skills needed to do the job well.

With the help of this guide and its Customer Service CV examples, you’ll learn how to write the perfect CV that properly highlights your communication and interpersonal skills, and will help you land the job you’re after.

Customer Service CV

Customer Service CV
Customer Service CV-1 Customer Service CV-2

Customer Service Manager CV

Customer Service Manager CV
Customer Service Manager CV Customer Service Manager CV-2

Branch Customer Service CV

Bank Customer Service CV
Bank Customer Service CV-1 Bank Customer Service CV-2

How to write your Customer Service CV

Learn how to create your own interview-winning Customer Service CV with this simple step-by-step guide.

This guide will take you step-by-step through everything you need to know to write a CV, from how to structure and format your CV the right way, to tips on how you can craft the most compelling content that will showcase your skills perfectly.

Customer Service CV structure

A well-structured CV is the backbone of a successful application. Keeping things ordered logically will keep it easy to navigate, while making it look nice and professional.

Here’s the structure you should follow:

  • Name and contact detailsPlace these at the very top so the employers you’re about to impress can quickly get in touch with you.
  • CV profile – Start strong with a concise summary of your experience and your value as a customer service professional.
  • Core skills – List your key abilities at a glance, focusing on hard customer service skills like product knowledge, call handling techniques, and billing account management.
  • Work experience – Detail your job history in reverse chronological order, prioritising the most recent roles.
  • Education – Outline your academic background and any relevant certifications.
  • Additional info – Optionally, share any hobbies and interests that highlight your interpersonal skills and overall fit for the role.

Customer Service CV format

CV format
CV format

Here’s the thing about recruiters: they don’t particularly enjoy reading through a hundred new applications. If your CV’s formatting makes their job any harder than it needs to be, they’re unlikely to stick around for long to see why you’re the perfect fit. 

It’s hugely important that your CV is formatted better than the competition – make sure to always remember the following:

  • Bullet points – Use these to highlight key skills and achievements quickly and clearly.
  • Divide sections – Separate parts of your CV logically so it’s easy to navigate.
  • Use an appropriate font – Stick to professional and clean fonts, and a sensible colour scheme and layout.
  • No more than 2 pagesKeep it concise to maintain their interest while still covering all the essentials.

Customer Service CV profile

CV profile
CV profile

A professional profile is your CV’s opening statement – a short paragraph that introduces you and convinces the recruiter to learn more. Customer service roles are all about connecting with people – here’s your chance to connect with the recruiter and show them why you’re such a good fit.

Customer Service CV profile examples

Dedicated Customer Service Representative with five years in the telecommunications industry, specialising in resolving customer queries and enhancing satisfaction. Skilled in handling high call volumes, troubleshooting technical issues, and maintaining accurate CRM records.

Reliable Customer Service Representative with three years of experience in retail, focused on assisting customers, managing returns, and driving loyalty programme engagement. Proficient in using POS systems and customer support platforms to deliver seamless service.

Proficient Customer Service Representative with eight years of experience in financial services, adept at resolving complaints, processing transactions, and maintaining compliance. Experienced in using Zendesk and Salesforce to manage customer interactions efficiently.

What to include in your Customer Service CV profile

It seems obvious, but so many candidates forget it: a recruiter is looking for the things they asked for in the job advert. Tailor your profile to the role you’re applying for by reflecting the key skills and requirements they’ve kindly listed for you.

Here’s what you should include in your profile:

  • Where you worked – Mention industries like retail, hospitality, or call centres if they’re applicable, and how many years of experience you’ve got there.
  • Your top qualifications – Whether it’s training in customer service and sales techniques or a formal certificate, let them know.
  • Essential customer service skills – Highlight your specific and tangible skills like conflict resolution, handling complaints, or upselling.
  • The types of customers you’ve helped – Share which audience you’ve had to work with, like members of the general public or more specialised groups.
  • Relevant tools or software you’ve used – Note things like CRM systems, live chat platforms, or ticketing software.

Core skills section

CV skills
CV skills

A core skills section is your CV’s cheat sheet – a quick way to show recruiters that you’ve got the things they’re looking for.

For customer service roles, this is where you highlight your expertise with things like managing customer complaints and processing orders and refunds. Even better, this section is easy to tweak for specific jobs, letting you tailor your CV to match different customer service roles, from a door greeter to a customer complaints department.

Remember: instead of vague phrases like “team player,” emphasise your specific abilities like “processing refunds” or “managing escalated complaints.”

Top skills for your Customer Service CV

  • Customer Relationship Management – Building and maintaining customer profiles in CRM systems to provide personalised service and enhance customer satisfaction.
  • Product and Service Knowledge – Developing in-depth understanding of company offerings to accurately answer customer queries and resolve issues.
  • Complaint Resolution – Handling customer complaints effectively, ensuring timely resolution while maintaining a positive customer experience.
  • Order Processing and Tracking – Managing orders, tracking shipments, and providing updates to customers to ensure smooth transactions.
  • Live Chat and Email Support – Managing customer interactions through live chat and email platforms, providing prompt and professional responses.
  • Call Handling Techniques – Using efficient call-handling procedures, including call routing, escalation, and follow-ups, to maximise first-call resolution.
  • Billing and Account Management – Assisting customers with billing inquiries, account updates, and payment processing to ensure accuracy and satisfaction.
  • Service Metrics Analysis – Monitoring customer service metrics, such as response time and customer satisfaction scores, to identify improvement opportunities.

Work experience

CV work experience
CV work experience

Your work experience is the heart of your CV: it gives recruiters a clear picture of how you’ve applied your customer service skills in real-world situations.

While listing your skills is great, showing how you’ve put them into practice is even better. Start with your most recent role and work your way backwards, providing more detail for your latest (and most important) positions.

Make sure that each role is easy to read by breaking things down into bullet points. And if you’re light on professional experience, don’t worry – include any relevant school projects, university assignments, or volunteer work which showcase transferable skills.

How to structure jobs

  • Outline Introduce the company you worked for and explain your role within it. Mention the purpose of your job, who you reported to, and the type of customers or clients you supported. 
  • Responsibilities – Highlight the main duties you performed and what value you added. Be specific, and use strong action words like “resolved,” “coordinated,” or “facilitated.”
  • Achievements – Show the impact you had with concrete examples. Quantify your results where possible, such as improving customer satisfaction scores by a certain percentage or by how many minutes you reduced response times.

Example jobs for Customer Service

Provided frontline customer support for a telecommunications provider, ensuring prompt resolution of queries and technical issues. Focused on enhancing customer satisfaction and retention.

  • Responded to inbound calls and emails, resolving customer issues in a timely manner.
  • Troubleshot technical problems and guided customers through solutions.
  • Maintained accurate records of interactions and resolutions in CRM software.
  • Educated customers on new products and services to enhance their experience.
  • Collaborated with technical teams to escalate and resolve complex issues.
  • Improved first-call resolution rate by 20% through effective troubleshooting.
  • Recognised for achieving a 95% customer satisfaction score consistently.
  • Reduced average call handling time by 15%, maintaining high-quality service.

Supported a retail chain by delivering exceptional in-store and online customer service. Focused on resolving issues and building customer loyalty.

  • Assisted customers with inquiries, product recommendations, and order tracking.
  • Processed refunds, exchanges, and warranty claims efficiently.
  • Promoted loyalty programmes, increasing customer sign-ups.
  • Managed live chat support to provide quick resolutions to online customers.
  • Handled escalated complaints professionally to ensure positive outcomes.
  • Increased loyalty programme sign-ups by 30% through targeted promotion.
  • Recognised as Employee of the Month twice for outstanding service.
  • Reduced complaint resolution time by 25% by streamlining processes.

Handled customer inquiries and complaints for a financial services firm, ensuring compliance with industry regulations. Provided clear communication and effective solutions to maintain trust and satisfaction.

  • Addressed account inquiries, processed payments, and updated customer details.
  • Investigated and resolved disputes, providing thorough explanations to clients.
  • Maintained compliance with financial regulations in all interactions.
  • Documented customer interactions in Salesforce to track service quality.
  • Collaborated with internal teams to ensure seamless service delivery.
  • Achieved a 98% customer satisfaction rate by consistently resolving issues effectively.
  • Reduced complaint resolution time by 15% through process optimisation.
  • Improved customer retention by 10% by delivering personalised support.

Education section

CV education
CV education

The education section is where you list the qualifications and training that make you a strong candidate for the customer service role you’re after. Whether you’ve got a degree, a diploma, or a customer service certificate, this is the place to show off all your formal learning. 

It won’t take up too much space, as your hands-on experience is way more important.

As ever, remember to order your qualifications in reverse chronological order, with your most recent achievements at the top.

Best qualifications for Customer Service

  • ITIL 4 Foundation IT Service Management Certification – Axelos
  • Customer Service Skills – Alison
  • Call Center Customer Service – Universal Class
  • Customer Service Training – Asset Training Academy LTD
  • Customer Service Fundamentals – Hodos Training