Customer Assistant CV examples

Writing a CV should reflect the clear communication you’ll need in a customer service role.

This guide will show you how to craft a CV that puts your best skills forward, whether you’re experienced in customer service or applying for your first role. By the time you’re done, your application will be polished and ready to send to recruiters.

Customers expect fast, friendly service – and employers want to see the same efficiency in your CV. A clear structure ensures they can instantly spot your relevant experience and skills: make sure your expertise isn’t hidden in an unnavigable mess.

Here’s the format your CV should follow:

• Name and contact details – Display your contact details clearly at the top so employers can get in touch easily. Including a photo is entirely optional.
• Profile – Kick off with a short summary that highlights your customer service skills and experience.
• Core skills – Bullet point your essential abilities, such as communication, problem-solving, and teamwork.
• Work experience – Start with your most recent role and work backwards, showcasing achievements and responsibilities.
• Education – Mention any qualifications, training, or certifications that support your application.
• Additional info – Add some optional details such as language skills, awards, or relevant hobbies.

Just like a well-organised store layout makes shopping easier, a well-formatted CV makes hiring decisions simpler – which any recruiter will appreciate. Quality content but a poor presentation is the most common CV mistake, so don’t fall into the usual trap.

Follow these format principles and tips:

• Bullet points – Use short, sharp bullet points to present your responsibilities and achievements clearly.
• Divide sections – Make use of distinct headings and logical spacing to guide recruiters through your CV.
• Use a clear and readable font – A simple, professional font ensures readability while keeping the layout polished and tidy.
• No more than 2 pages – This gives you the length to detail your experience while keeping it concise enough to respect the recruiter’s time.

Your CV profile is your chance to make a strong first impression. Think of it as your personal sales pitch – it should quickly tell employers why you’re the best choice for the role. You’ll need to quickly highlight the skills and experience that makes you an excellent Customer Assistant.

Here’s what to include in your profile:

• Customer service experience – Whether it’s in retail, hospitality, or call centres, mention your background.
• Communication and interpersonal skills – Showcase your ability to engage with customers and assist them effectively.
• Efficiency and adaptability – Highlight your ability to multitask and handle busy environments.
• Sales and product knowledge – If applicable, mention experience in upselling, promotions, or handling stock.
• Problem-solving ability – Demonstrate how you resolve customer issues and ensure satisfaction.

to quickly highlight the skills and experience that makes you an excellent Customer Assistant.

Here’s what to include in your profile:

• Customer service experience – Whether it’s in retail, hospitality, or call centres, mention your background.
• Communication and interpersonal skills – Showcase your ability to engage with customers and assist them effectively.
• Efficiency and adaptability – Highlight your ability to multitask and handle busy environments.
• Sales and product knowledge – If applicable, mention experience in upselling, promotions, or handling stock.
• Problem-solving ability – Demonstrate how you resolve customer issues and ensure satisfaction.

Skills for your CV should be easy to scan and instantly show why you’re the perfect fit for the role. It should highlight the mix of soft skills and practical abilities which recruiters are hoping to see from any applicant.

But instead of listing generic skills, think about how you’ve applied them in real situations. If you’ve worked in retail, highlight experience with point-of-sale systems or handling returns. If you’ve worked in a call centre, mention conflict resolution and telephone etiquette.

Tailor this section to match the role you’re applying for – different employers prioritise different aspects of customer service, from upselling to complaint handling.

Listing those core skills is great, but recruiters will want to see how and where you’ve put them to good use. Your work experience section should show how you’ve made a difference in previous roles.

Start with your most recent position and work backward, ensuring each role highlights your contributions to customer satisfaction and store operations. If you’ve helped increase sales, improved efficiency, or handled customer complaints professionally, these details will set you apart from other candidates.

If you don’t have much experience yet, include part-time jobs, volunteer work, or any role that involved customer interaction. Even non-retail positions can demonstrate transferable skills like teamwork and communication.

• Outline – Provide context by describing the business you worked for, the type of customers you assisted, and your role within the company.
• Responsibilities – Explain the key tasks you performed, such as assisting customers, processing transactions, or handling product inquiries. Use action words like “helped”, “advised”, and “resolved.”
• Achievements – Highlight the impact you made, whether through positive customer feedback, increased sales, or improved efficiency.

While formal qualifications aren’t always required for a Customer Assistant role, listing your education and any relevant training can strengthen your application. Even if your studies aren’t directly related to customer service, highlight any coursework or experiences that have built valuable skills – working on a team project counts.

Include any customer service courses, health and safety training, or retail-related certifications. If you’re applying for a role in a specific industry (e.g., electronics, beauty, or food service), any relevant coursework or qualifications can help you stand out.