IT support CV examples

Recruiters want someone who can handle anything from resetting passwords to setting up servers, all while delivering excellent user support.

These steps will go through writing a CV that highlights your skills and proves you’re ready to keep any organisation running smoothly.

Your IT Support CV should be as organised as the systems you maintain – logical, user-friendly, and with no bugs in sight. Recruiters are busy (and lazy) people: keep things organised and easy to scan, and you’ll be the admin they can’t refuse.

Here’s how to structure your IT Support CV:

• Name and contact details – Display contact details prominently at the top so recruiters can contact you without hassle. Including a photo is optional, depending on your preference.
• Profile – Hook the reader with a concise overview of your technical expertise, troubleshooting skills, and career highlights.
• Core skills – With a few bullet points, list off those abilities like network configuration, software troubleshooting, and hardware maintenance, which make you a capable candidate.
• Work experience – Walk the recruiter through your professional history in reverse chronological order, focusing on key responsibilities and measurable outcomes.
• Education – List the qualifications and certificates that make you the right fit for the role.
• Additional info – Outlining hobbies and interests that reflect your problem-solving mindset or tech enthusiasm is always an option.

Your CV should run as smoothly as the systems you maintain. A cluttered layout will get flagged quicker than a security breach. Even highly skilled candidates can miss out if their CV has formatting mistakes that overshadow their expertise.

Here’s how to format your IT Support CV:

• Bullet points – Employ concise, targeted lines to showcase your responsibilities and successes clearly.
• Divide sections – Structure your CV with distinct headings and logical spacing to guide recruiters through your experience.
• Use a clean font – Choose a professional font that makes your CV easy to read without unnecessary embellishments.
• Keep it the right length – 2 pages will be plenty to show off your best achievements.

Your CV profile is the first impression you’ll make – think of it as the login screen for your career. Make it clear and inviting!

Here are some tips to make your profile as sharp as your troubleshooting skills (and no, “turning it off and on again” isn’t enough).

• Where you’ve worked – Tell the recruiter which industries or organisations where you’ve provided IT support, and for how long.
• Your top qualifications – Name your IT certifications like CompTIA, CCNA, or Microsoft certifications.
• Key skills – List your key, tangible abilities like troubleshooting, system maintenance, and user support.
• Systems you’ve supported – Reference networks, software, or hardware environments you’ve worked with.
• Technical achievements – Mention key accomplishments, such as reducing downtime or improving system efficiency.

Your core skills section is like a system diagnostic for recruiters – it gives them a quick snapshot of your technical expertise and problem-solving abilities.

For IT Support professionals, this section should focus on troubleshooting, system maintenance, and user support. Tailor it to the role you’re applying for, whether it’s desktop support or network administration.

Your work experience section is where you show recruiters you’re more than just the person who resets passwords. Highlight your impact, and let them know you’re the go-to for solving real problems.

List your roles in reverse chronological order, focusing on key responsibilities and measurable outcomes.

• Outline – Provide an overview of the organisation, your role, and the IT systems you supported.
• Responsibilities – Highlight tasks like troubleshooting, user support, or system upgrades. Use action verbs like “resolved,” “configured,” or “optimised.”
• Achievements – Showcase measurable results, such as reduced ticket response times or improved system performance. Include numbers wherever possible to add impact.

The education section is essential for IT Support professionals, as it demonstrates your foundational knowledge and technical training. Mention degrees, certifications, and relevant courses.

List your qualifications in reverse chronological order, starting with the most recent.