Desktop Support Engineer CV example

This will walk you step-by-step through writing a Desktop Support Engineer CV that showcases your technical skills and problem-solving expertise. It’ll give you all the tools you need to impress recruiters and stand out in the IT world.

Think of your CV structure as a well-organised server room – everything in its place, no spaghetti cables in sight. Your CV layout should make it easy for recruiters to see your expertise in IT support and team collaboration.

Here’s how to structure your Desktop Support Engineer CV:

• Name and contact details – Your personal details sit at the top so employers can easily reach you. Including a photo is entirely optional.
• Profile – Hook the reader with a summary of your IT support expertise, certifications, and problem-solving skills.
• Core skills – List your key abilities in this section, focusing on those that will be most relevant to the job.
• Work experience – Provide a detailed breakdown of your work history, starting with the most recent job first, and showcasing your responsibilities and accomplishments.
• Education – Include academic qualifications and IT certifications relevant to desktop support.
• Additional info – You can optionally list off the hobbies and interests or projects that demonstrate your technical passion or people skills.

Your CV should reflect the professionalism and precision you bring to IT support. Remember, even highly skilled candidates can miss opportunities if their formatting is messy. Don’t let common mistakes overshadow your potential.

Here’s how to format your Desktop Support Engineer CV:

• Bullet points – Use these to break down responsibilities and achievements for quick skimming.
• Divide sections – Clear headings help recruiters navigate your CV effortlessly.
• Use a clean font – Stick to simple, readable fonts with a professional layout.
• Keep it the right length – Keep your CV no more than 2 pages long, providing enough space to showcase essential information.

Your CV profile is your chance to grab the recruiter’s attention and give them a snapshot of your skills and experience in IT support. For a Desktop Support Engineer, this is where you showcase your technical expertise and problem-solving abilities.

Here are some tips on what to include in your Desktop Support Engineer profile:

• Where you’ve worked – Mention companies, industries, or sectors where you’ve provided desktop support.
• Your top qualifications – Highlight certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.
• Essential skills – Include key skills like hardware troubleshooting, software installation, or network support.
• Types of systems you’ve worked on – Reference specific systems, platforms, or software environments you’ve supported.
• Team size or departments you’ve collaborated with – Mention whether you’ve worked with IT teams or directly supported end-users.

The core skills section is your CV’s quick reference guide, giving recruiters an overview of your technical abilities and troubleshooting expertise. This section is your skills dashboard – show recruiters the tools you’ve got in your IT toolkit without making them scroll endlessly like a user agreement.

For Desktop Support Engineers, this might include hardware diagnostics, network troubleshooting, and software installations. Tailor these to the job description by focusing on the skills most relevant to the role.

Your work experience section is where you prove you’re not just the person who says, ‘Have you tried turning it off and on again?’ but the one who gets things done. Highlight the challenges you’ve solved, the teams you’ve supported, and the impact of your work.

List your roles in reverse chronological order, focusing on responsibilities and achievements that demonstrate your value.

• Outline – Provide a quick overview of the organisation, your role, and the types of systems or users you supported.
• Responsibilities – Detail your key tasks, such as troubleshooting, configuring devices, or managing IT tickets. Use action verbs like “resolved,” “configured,” or “maintained.”
• Achievements – Include measurable results, such as reducing downtime or improving user satisfaction. Numbers and figures always help solidify your impact.

The education section highlights your academic foundation and IT training. Include degrees, certifications, and any additional courses that demonstrate your technical expertise.

This section is typically brief but essential. List your qualifications in reverse chronological order, starting with the most recent.