You’re the go-to person for tenants in crisis, maintenance issues, benefit forms, and everything in between – but now it’s your own situation that needs managing: it’s time to update your CV.
This guide, with a Housing Officer CV example, will help you present your experience in a clear, professional format – showing recruiters you’re the right person to handle challenges head-on in a new role.
Housing Officer CV

How to write your Housing Officer CV
Discover how to craft a winning Housing Officer CV that lands interviews with this simple step-by-step guide.
This guide walks through the key elements of writing a CV which is strong and tailored to the role. From laying out your contact details to writing about your experience handling tenants, arrears, and anti-social behaviour cases, each section is designed to help you shine.
This guide will help you position your skills and experience for the next step in your housing career.
Housing Officer CV format and structure guidelines
When you’re dealing with tenants, paperwork, and safeguarding concerns, organisation is key – and your CV structure should reflect that same clarity and structure. A well-presented CV helps recruiters find what they need quickly and shows you’re serious about the role. Even the most qualified candidates will be overlooked if they make the mistake of a messy application.
Here’s the layout to follow:
- Name and contact details – Place your name and personal details prominently at the top of your CV for quick access. Adding a photo is up to you.
- Profile – Open with a compelling overview of your skills, experience, and career goals.
- Core skills – List your key abilities in this section, focusing on those that will be most relevant to the job.
- Work experience – Provide a detailed breakdown of your work history, starting with the most recent job first.
- Education – List your qualifications, including degrees and relevant certifications, in reverse chronological order.
- Additional info – Use this optional space for relevant hobbies or personal pursuits that enhance your application.
Use bullet points to break down information, keep section headings clearly defined, and stick to a clean, professional font. Keep it under two pages in length – and make sure the format reflects the same attention to detail you’d use when preparing tenancy agreements or case notes. Following these tips will ensure your CV is an easy read for busy recruiters.
Creating a strong Housing Officer profile
Your CV profile is a quick paragraph that introduces your experience and strengths. Whatever your focus, this is your opportunity to show how you bring value to tenants and the organisation.
Avoid vague claims – it’s essential that you convey the genuine value you’ll bring to the role, and how you’re going to benefit whichever employer takes you on board.
Housing Officer CV profile examples
Profile 1
Experienced Housing Officer with over 10 years of experience supporting tenants in social housing across local authority and housing association settings. Skilled in tenancy management, rent collection, anti-social behaviour resolution, and housing legislation compliance. Known for balancing empathy with firm enforcement of tenancy agreements.
Profile 2
Reliable and community-focused Housing Officer with six years of experience working in supported housing and general needs accommodation. Strong background in resident engagement, property inspections, and partnership work with external agencies. Adept at managing caseloads while maintaining high levels of tenant satisfaction.
Profile 3
Proactive Housing Officer with five years of experience managing mixed-tenure properties for a regional housing provider. Confident handling complex tenancy issues, rent arrears, and safeguarding concerns. Brings strong communication, negotiation, and problem-solving skills to high-pressure housing environments.
Details to put in your Housing Officer CV profile
Include the following:
- Where you worked – Mention whether you’ve worked for a local council, housing association, charity, or private provider
- Your top qualifications – Include any relevant housing certifications, safeguarding training, or tenancy law courses
- Essential skills – Case management, rent arrears recovery, conflict resolution, and property inspections
- Caseload or areas covered – Let recruiters know the type of tenants or regions you’ve worked with (e.g. general needs, vulnerable clients, ASB)
- Your strengths – Highlight your balance of empathy, enforcement, and communication
Show off the core skills recruiters look for
This section is your quick-scan highlight reel – a short list of CV skills showing you’ve got the right mix of technical knowledge and soft skills.
Tailor it to reflect the focus of the job. Some roles lean toward rent collection, others toward safeguarding or community development – make sure the skills you highlight match the employer’s priorities. Keep the focus on specific, relevant capabilities – not general personality traits which recruiters don’t prioritise.
Most important skills for a Housing Officer
- Tenancy Management – Overseeing tenancy agreements, onboarding new tenants, and ensuring adherence to housing policies and conditions.
- Property Inspections and Maintenance Coordination – Conducting regular property checks and arranging repairs or maintenance with contractors.
- Rent Collection and Arrears Management – Monitoring rent payments, following up on arrears, and supporting tenants with payment plans where necessary.
- Housing Allocations and Applications – Assessing housing applications, managing waiting lists, and allocating properties in line with eligibility criteria.
- Tenant Support and Advocacy – Assisting tenants with housing issues, signposting support services, and promoting wellbeing and community stability.
- Conflict Resolution and Complaint Handling – Addressing disputes between tenants or with the housing provider and ensuring prompt resolution.
- Compliance with Housing Legislation – Ensuring policies and practices meet legal standards including health and safety, equality, and data protection.
- Safeguarding and Vulnerability Awareness – Identifying at-risk individuals and working with social services or support teams where safeguarding is required.
- Community Engagement and Development – Organising community meetings, events, and initiatives to foster tenant involvement and cohesion.
- Report Writing and Record Keeping – Maintaining accurate records, preparing reports for internal and external use, and updating housing management systems.
Describing your work experience
This is where you show how you’ve put your housing knowledge and people skills to use. Whether it’s managing tenancies or resolving neighbour disputes, your experience section should demonstrate how you handle real-world housing challenges.
List your experience in reverse chronological order, with the most recent job first. Use bullet points to break down your key responsibilities and your most impactful achievements.
Even if your work experience comes from a related field – like support work, admin, or social care – highlight the crossover skills.
What’s the correct way to structure job history on your CV?
- Outline – Briefly describe the organisation and the area of housing you worked in. Mention who you reported to, and the type of tenancies, residents, or caseloads you managed.
- Responsibilities – Detail your main tasks using action words like “managed” and “responded.” For example: “managed rent arrears processes in line with policy” or “responded to anti-social behaviour complaints, liaising with police and mediation teams.” Make sure to highlight software used or procedures followed.
- Achievements – Show where you made a difference: reducing arrears, improving tenant satisfaction, closing long-standing ASB cases, or meeting audit targets. Use figures or tangible outcomes where possible.
Sample work experience for Housing Officer
Housing Officer | Marbury Homes Trust
Outline
Managed a portfolio of 180 general needs properties for a regional housing association, supporting tenants across allocations, tenancy management, and community engagement.
Responsibilities
- Conducted tenancy sign-ups, home visits, and regular welfare checks
- Handled rent arrears and arranged payment plans in collaboration with income officers
- Investigated anti-social behaviour complaints and worked with local agencies to resolve issues
- Carried out estate inspections and reported on repairs and environmental concerns
- Ensured tenancy compliance and supported vulnerable residents with access to services
Achievements
- Reduced rent arrears across caseload by 23% within one year
- Successfully resolved over 90% of ASB cases through mediation and enforcement action
- Received commendation for proactive safeguarding interventions during tenancy checks
Housing Officer | Ellwood Borough Council
Outline
Oversaw housing services for a mix of temporary and long-term tenancies within a local authority housing team, working closely with other departments to support residents.
Responsibilities
- Assessed housing applications and verified eligibility under statutory frameworks
- Managed tenancy breaches including subletting, hoarding, and unauthorised occupants
- Supported homelessness prevention through signposting and early intervention
- Worked with environmental health to resolve disrepair and property standards issues
- Maintained up-to-date records on case management system and produced court documentation
Achievements
- Prevented 20+ potential evictions through early intervention and support referrals
- Reduced tenancy fraud through targeted checks and data matching
- Played a key role in delivering community safety initiatives with neighbourhood partners
Housing Officer | Rosegate Supported Living
Outline
Provided tenancy support and property management services to residents in supported housing schemes for adults with learning difficulties and mental health needs.
Responsibilities
- Built positive relationships with residents to promote independent living
- Coordinated with support workers and health professionals to meet individual care plans
- Completed regular property inspections and raised repairs with maintenance team
- Monitored rent accounts and worked sensitively with residents around budgeting
- Delivered workshops on tenancy rights, neighbour relations, and household upkeep
Achievements
- Helped 12 residents successfully transition into more independent accommodation
- Maintained 100% inspection compliance across all schemes for two years
- Recognised by service manager for empathetic approach and collaborative working
What should your CV’s education section include?
This section includes your academic background and any qualifications relevant to housing or public sector work. You don’t need to go into great detail on your education unless you’re early in your career – just list the essentials.
If you’ve completed short courses in housing law, safeguarding, or conflict management, include them here or under Additional info. Always list in reverse chronological order, starting with your most recent education.
What qualifications do employers look for in a Housing Officer?
- CIH Level 3 Certificate in Housing Practice – A recognised qualification that demonstrates professional housing knowledge.
- City & Guilds Level 2 Certificate in Housing – A good entry-level qualification that supports practical knowledge in housing roles.
- Safeguarding Adults and Children Training (CPD Certified) – Vital for those working with vulnerable or at-risk tenants.
- Tenancy Law and Eviction Training (Shelter, NHAS, etc.) – Shows you understand the legal framework of housing and eviction processes.
- Conflict Resolution and De-escalation Training – Essential for managing disputes, ASB complaints, and challenging interactions with tenants.