Are you looking for a position as a client services manager?
Then you need to create a persuasive resume that showcases key skills like communication, conflict resolution, and creative problem-solving.
Find out how to highlight these skills and your relevant experience using our handy writing guide and client services manager resume example below.
Client Services Manager Resume Example
This example Client Services Manager resume gives you a general idea of how to structure your own resume, along with the type of content you need to include.
Sticking with this resume format will help you to get noticed by employers and ensure that they can quickly see the benefit of hiring you.
Now, lets walk through a step-by-step guide on how to write your own winning resume.
Client Services Manager resume layout and format
When it comes to holding the attention of recruiting managers, the format and layout of your resume play a key role.
Your resume needs to strike a perfect balance between looking awesome, and being easy for recruiters to read (which is not always easy to achieve)
Use the following formatting tips to get started.
Formatting your resume
- Length: Think that submitting a 10 page resume will impress recruiters? Unfortunately it won’t… Even if you’ve got tons of experience to brag about, recruiters don’t have time to read essays, so keep it brief – around 2 pages is the sweet spot.
- Font & readability: To create a resume that is easily digestible for hiring managers, it’s essential to use an uncomplicated font and structure your content with bullet points and short paragraphs.
- Layout: Go with a resume design that looks good, but also allows for easy reading and navigation for employers. Ensure the page is clearly split up into sections by adding large font headings and dividing borders. Keep the color scheme simple and don’t overcrowd the page.
- Photos: You don’t have to add a photo to your resume in the States, but some regions and industries like to see them.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our partner’s Resume Builder and use one of their eye-catching resume templates.
Divide the page into these sections when you write your own resume.
- Name and contact details – Simply state who you are, and how to get in touch with you.
- Resume summary – An introductory paragraph at the very top of your resume which summarizes your skills, experience and suitability for your target jobs.
- Core skills section – A bullet-pointed list of your skills that relate most to your target jobs.
- Work experience – A list of your current and previous jobs, including all of your responsibilities and achievements.
- Education – A section that showcases all of your education and academic achievements.
- Additional info (optional) – Here you can add an extra section for things like hobbies and interests, or anything else that might be relevant to your target jobs.
Here’s what to add to each section of your Client Services Manager resume.
Keep your contact details short to save resume space and include the following.
- Name and profession title
- Cell phone number
- Location – Add your local area such as Silicon Valley or New York, unless you are looking for work in a different location
- Email address – Keep it professional and don’t use an old address that you thought was cool in high school, but now looks a bit embarrassing.
You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.
Client Services Manager Resume Summary
Make a strong first impression on recruiters by beginning your resume with a powerful summary that highlights your most valuable skills and experience.
This brief summary provides an opportunity to showcase why you’re the ideal candidate for the job and persuade recruiters to read further into your resume.
How to create a resume summary that will excite recruiters:
- Keep it short: You only have a few seconds to grab a recruiters’ attention and make them commit to your resume, so keep your summary between 4 – 7 lines.
- Tailor to target jobs: Recruiters will be scanning for the skills and knowledge they mentioned in the job description, so add as many as you can to your summary.
- Avoid using cliches: You may be a “team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.
Client Services Manager resume summary example
What to include in your Client Services Manager resume summary?
- Summary of your experience: What type of organizations have you worked at? What types of roles have you done and what have you contributed to previous employers?
- Relevant skills: Include your skills which are hyper relevant to Client Services Manager jobs to instantly show your suitability.
- Qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Client Services Manager roles you are applying to.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our partner’s Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
Sitting just underneath your resume summary, your core skills section gives recruiters 4-10 of your most in-demand skills in just a glance.
As Client Services Manager jobs may get hundreds of applications, this is a great way to stand out and quickly grab hiring managers’ attention.
It should be made up of 2-3 columns of bullet points and highlight attributes that are hyper-relevant to the jobs you are aiming for.
Best skills for your Client Services Manager resume
Relationship Management – Building and maintaining strong relationships with clients, understanding their needs, and providing excellent customer service.
Account Management – Managing client accounts, including contract negotiation, upselling, and cross-selling to drive business growth and client satisfaction.
Client Communication – Conveying complex information clearly, facilitating client meetings, and addressing any concerns or issues.
Problem Resolution – Identifying and resolving client issues, finding innovative solutions, and ensuring client satisfaction.
Team Management – Managing a team of client service representatives, providing guidance, training, and support to ensure excellent service delivery.
Data Analysis – Analyzing data, metrics, and client feedback to identify trends, opportunities for improvement, and make data-driven decisions to enhance client services.
Cross-Functional Collaboration – Collaborating with different departments such as sales, marketing, and operations to ensure effective coordination and delivery of client services.
Conflict Resolution – Handling conflicts and difficult situations with clients, resolving conflicts in a professional and diplomatic manner.
Knowledge of Industry – Maintaining an in-depth knowledge of the industry and market trends, including competitors and client expectations, to provide relevant and value-added services to clients.
Quick tip: Our partner’s Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Now that you’ve reeled recruiters in with your awesome summary, it’s time to delve into your work experience.
Here you’ll list your previous jobs (starting with your most recent and working backward) and showcase how you apply your skills in the workplace.
Provide lots of detail in recent jobs, and less in older roles.
If you have no relevant paid experience, you can include voluntary work and placements – but if you have lots of experience, you can leave out some of the really old jobs.
Structuring your jobs
Without a good structure, your job description can look messy and overwhelming to anyone reading them.
Make it easy for recruiters to read your work experience by structuring your roles like this.
Kick off each role with a high-level overview to summarize the focus of the job, what the organization/department does, and how you fit into the bigger picture.
The bulk of the role description should be comprised of bullet points that explain all of your duties in the job.
Keep the sentences short and simple to make them easy for recruiters to digest.
Finish each role by highlighting some impressive achievements you made whilst in the role.
Anything that benefited the employer can be included from making financial savings, to winning new customers.
Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”
Example job for Client Services Manager resume
Lead client services for a leading technology solutions provider that develops and installs project management and advertising software, nurturing strategic partnerships for market-leading companies.
- Cultivate and maintain long-term relationships with key stakeholders through effective communication and regular engagement
- Prepare and deliver high quality and persuasive presentations in line with client requirements
- Input, analyze and interpret sales data, to optimize the sales pipeline and achieve KPIs
- Conduct B2B sales and develop and maintain strong relationships with clients and colleagues
Quick tip: Create impressive job descriptions easily in our partner’s Resume Builder by adding pre-written job phrases for every industry and career stage.
After your work experience, add your education section.
If you are an experienced professional, you can keep this part short – adding basic details of each qualification.
If you have little or no experience, bulk this section up by adding more detail and highlight important skills and knowledge for your target jobs.
The additional info section is optional but can be useful if you have anything else to add that could benefit your application.
For example, you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.
Writing your own winning Client Services Manager resume
Writing a Client Services Manager resume can be challenging but following the steps above will ensure that you land plenty of interviews.
Good luck with your job search!