IT Service Delivery Manager CV example

Navigating the complexities of IT service management requires a standout CV that showcases your technical prowess and leadership skills.

That’s where we come in with our IT Service Delivery Manager CV example to guide you through the process.

Follow our friendly and straightforward advice to craft a CV that will not only impress but also open doors to new opportunities.

 

 

 

IT Service Delivery Manager CV example

IT Service Delivery Manager CV 1

IT Service Delivery Manager CV 2

 

This example CV demonstrates how to structure and format your own IT Service Delivery Manager CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.

 

CV builder

 

IT Service Delivery Manager CV format and structure

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

 

How to write a CV

 

Tips for formatting your IT Service Delivery Manager CV

  • Length: Whether you’ve got one year or three decades of experience, your CV should never be more than two sides of A4. Recruiters are busy people who’re often juggling numerous roles and tasks, so they don’t have time to read lengthy applications. If you’re a recent graduate or don’t have much industry experience, one side of A4 is fine.
  • Readability: Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
  • Design & format: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
  • Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

When writing your own CV, break up your CV content into the following key sections:

  • Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
  • CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
  • Core skills section – A bullet-pointed snapshot of your abilities.
  • Work experience – A well-structured list of your relevant work experience.
  • Education – An overview of any relevant qualifications or professional training you have.
  • Hobbies and interests – A short description of any relevant hobbies or interests (optional).

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Start off your CV with a basic list of your contact details.
Here’s what you should include:

  • Mobile number
  • Email address – It’s often helpful to make a new email address, specifically for your job applications.
  • Location – Share your town or city; there’s no need for a full address.
  • LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date

Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.

 

IT Service Delivery Manager CV Profile

Make a strong first impression with recruiters by starting your CV with an impactful profile (or personal statement for junior applicants).

This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.

It should be compelling enough to encourage recruiters to read through the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: You only have a small space for your CV profile, so avoid writing down your career goals or objectives. If you think these will help your application, incorporate them into your cover letter instead.
  • Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

 

Example CV profile for IT Service Delivery Manager

Dedicated IT Service Delivery Manager with 13 years of experience in leading teams who ensure help desk solutions meet the demands and expectations of financial institutions. Adept at preparing budgets, tracking variances, discovering ways of cutting expenses, and allocating resources accordingly. Proficient in addressing and mitigating any potential compliance risks by establishing clear incident response plans.

 

What to include in your IT Service Delivery Manager CV profile?

  • Experience overview: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience, including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
  • Targeted skills: Ensure that your profile highlights your key skills that are most relevant to your IT Service Delivery Manager, and tailor them to match the specific job you are applying for. To do this, refer to the job description to closely align your skills with their requirements.
  • Important qualifications: If you have any qualifications which are highly relevant to IT Service Delivery Manager jobs, then highlight them in your profile so that employers do not miss them.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

 

Core skills section CV

 

Important skills for your IT Service Delivery Manager CV

IT Service Management Frameworks – Implementing and maintaining IT service management methodologies such as ITIL to streamline IT services and align them with business needs.

Project Management Proficiency – Planning, executing, and closing projects effectively while ensuring they meet all business requirements, budget constraints, and timelines.

Cybersecurity Measures – Implementing and managing cybersecurity strategies to protect organisational data and maintain compliance with security standards.

Network Architecture Understanding – Designing and maintaining a robust network infrastructure to support organisational operations and enable efficient service delivery.

Disaster Recovery Planning – Developing and testing disaster recovery plans to ensure IT services can be quickly restored in the event of a system failure.

Vendor Management Techniques – Managing relationships with third-party vendors to ensure quality service provision and cost-efficiency.

Cloud Computing Knowledge – Utilising cloud services and solutions to enhance IT service delivery and drive digital transformation initiatives.

Service Level Agreement (SLA) Management – Negotiating, defining, and monitoring SLAs to ensure IT services meet the performance criteria required by the business.

Change Management Processes – Managing changes to IT systems and services to minimise disruption and risk to the organisation.

Technical Support Leadership – Directing technical support teams to resolve issues efficiently and improve overall customer satisfaction.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

 

CV work experience order

 

Structuring each job

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

 

CV role descriptions

 

Outline

Firstly, give the reader some context by creating a punchy summary of the job as a whole.

You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.

 

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

 

Key achievements

Round up each role by listing 1-3 key achievements, accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

 

Sample job description for IT Service Delivery Manager CV

Outline

Oversee the timely and reliable release of core banking systems, electronic channels, and support functions, for an entity that offers savings accounts, personal loans, mortgages, and credit cards to consumers.

Key Responsibilities

  • Supervise, motivate, and impart skills which enable departmental personnel to diligently carry out their duties.
  • Negotiate vendor contracts to assure alignment with overall objectives and SLAs.
  • Plan and direct the capacity of infrastructure for handling growing needs.
  • Conduct root cause analysis for system outages, payment processing, network failures, and third-party issues among others.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific IT Service Delivery Manager qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

 

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

 

CV builder

 

Creating a strong IT Service Delivery Manager CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!