You’re good at problem-solving and incident resolution, throw in your impressive leadership skills and you’re the ideal incident manager.
But if you hope to land the job, you need to prove this to potential employers.
How do you do that? With a great application, of course. But if you’re not sure how to get started, we have the solution. Check out our detailed writing guide and incident manager CV example below.
Incident Manager CV example
This CV example showcases the optimal structure and format for your Incident Manager CV, providing a pleasant reading experience for busy recruiters.
It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.
Incident Manager CV format and structure
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
Tips for formatting your Incident Manager CV
- Length: Even if you’ve got tons of experience to brag about, recruiters don’t have time to read through overly lengthy CVs. Keep it short, concise and relevant – a CV length of 2 sides of A4 pages or less is perfect for the attention spans in today’s job market.
- Readability: Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
- Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
- Photos: Headshot photos aren’t required in a CV by most employers, but some creative and artistic industries like to see them. If you decide to include one, make sure you look smart and professional in the picture.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
Divide your CV into the following major sections when writing it:
- Name and contact details – Head your CV with your name and contact details, to let the reader know who you are and how to contact you.
- CV profile – A brief paragraph which summarises your skills and experience and highlights why you’re a good match for the role.
- Core skills list – A snappy, bullet-pointed list of your most relevant skills.
- Work experience – A structured list of your work experience in reverse chronological order.
- Education – A summary of any relevant qualifications or professional training you’ve completed.
- Hobbies and interests – An optional section, which should only be used if your hobbies are relevant to the jobs you’re applying to.
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Make it easy for recruiters to get in touch, by heading your CV with your contact details.
There’s no need for excessive details – just list the basics:
- Mobile number
- Email address – Use a professional address with no nicknames.
- Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
- LinkedIn profile or portfolio URL
Incident Manager CV Profile
Your CV profile is basically a short introductory paragraph, which summarises your key selling points and highlights why you’d make a good hire.
So, write a well-rounded summary of what you do, what your key skills are, and what relevant experience you have.
It needs to be short, snappy and punchy and, ultimately, entice the reader to read the rest of your CV.
How to write a good CV profile:
- Make it short and sharp: Aim for a short, snappy paragraph of 3-5 lines. This is just enough room to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters.
- Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
- Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
- Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.
Example CV profile for Incident Manager
What to include in your Incident Manager CV profile?
- Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
- Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Incident Manager skills to your profile.
- Important qualifications: Be sure to outline your relevant Incident Manager qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.
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Core skills section
Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.
It should be made up of 2-3 columns of bullet points of your relevant skills.
Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.
Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.
Important skills for your Incident Manager CV
Incident Response Planning – Developing comprehensive incident response plans that outline roles, responsibilities, and procedures for handling various types of incidents.
Risk Assessment – Identifying potential risks and vulnerabilities within an organisation and conducting risk assessments to determine their impact.
Emergency Communication – Establishing effective communication channels during incidents to disseminate information to relevant stakeholders, both internally and externally.
Crisis Management – Leading and coordinating a response team during a crisis, making critical decisions to mitigate the impact of incidents.
Resource Allocation – Allocating personnel, equipment, and resources efficiently to address the incident’s immediate and long-term needs.
Incident Investigation – Conducting thorough investigations to determine the root causes of incidents, ensuring that corrective actions are taken to prevent recurrence.
Business Continuity Planning – Developing and maintaining business continuity plans to ensure the organisation’s resilience in the face of disruptions.
Incident Reporting – Establishing a standardised process for reporting and documenting incidents, including collecting evidence and maintaining records.
Training and Exercises – Conducting training sessions and simulations to prepare staff for various incident scenarios and evaluate their response capabilities.
Legal and Regulatory Compliance – Staying updated on relevant laws, regulations, and industry standards related to incident management and ensuring compliance.
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Next up is your work experience section, which is normally the longest part of your CV.
Start with your current (or most recent) job and work your way backwards through your experience.
Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.
Structuring each job
Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.
To avoid this, use my tried-and-tested 3-step structure, as illustrated below:
Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.
Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.
Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.
Round up each role by listing 1-3 key achievements, accomplishments or results.
Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.
Sample job description for Incident Manager CV
Oversee the entire service restoration process for one of the largest and most well-known global establishments that operates in wealth management and retail, corporate, and investment banking segments.
- Monitor systems, networks, and applications for potential outages, crashes, information loss, and failures.
- Receive and log event reports from end-users or cutting-edge automated tools.
- Evaluate and categorise occurrences based on their severity and impact on business operations, as well as assign these based on appropriate priority levels.
- Coordinate prompt resolution efforts of relevant technicians.
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.
Hobbies and interests
This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.
If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.
Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.
Once you’ve written your Incident Manager CV, you should proofread it several times to ensure that there are no typos or grammatical errors.
With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.
Good luck with your next job application!