Guest Service Agent CV example

Looking to craft a Guest Service Agent CV that opens the door to your next role in hospitality?

Our guide is brimming with helpful tips and industry insights to help you showcase your customer service prowess.

Below, you’ll find a Guest Service Agent CV example to demonstrate how to bring your own professional story to life.

 

 

 

Guest Service Agent CV example

Guest Service Agent CV 1

Guest Service Agent CV 2

 

This CV example showcases the optimal structure and format for your Guest Service Agent CV, providing a pleasant reading experience for busy recruiters.

It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.

 

CV builder

 

Guest Service Agent CV format and structure

Hiring managers and recruiters are frequently overloaded with applications, and if they can’t identify the relevant information in your CV within a few seconds, your application may be overlooked.

To avoid this, it’s essential to format and structure your CV in a manner that makes it simple to pick out the most important information, even if the reader is in a rush.

 

How to write a CV

 

Tips for formatting your Guest Service Agent CV

  • Length: Recruiters will be immediately put off by lengthy CVs – with hundreds of applications to read through, they simply don’t have the time! Grabbing their attention with a short, snappy and highly relevant CV is far more likely to lead to success. Aim for two sides of A4 or less.
  • Readability: By formatting your section headings with bold or a different colour font and using bullet points to break up large blocks of text, you can help busy recruiters quickly scan through your CV. This makes it easier for them to find important details without wasting time.
  • Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
  • Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

As you write your CV, work to the simple but effective structure below:

  • Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
  • CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
  • Core skills section – Add a short but snappy list of your relevant skills and knowledge.
  • Work experience – A list of your relevant work experience, starting with your current role.
  • Education – A summary of your relevant qualifications and professional/vocational training.
  • Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Kick-start your CV with your contact details, so recruiters can get in touch easily.
Here’s what you should include:

  • Mobile number
  • Email address – Make sure it’s professional, with no silly nicknames.
  • Location – Your town or city is sufficient, rather than a full address.
  • LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

 

Guest Service Agent CV Profile

Recruiters and hiring managers are busy, so it’s essential to catch their attention from the get-go.

A strong introductory profile (or personal statement, for junior candidates) at the top of the CV is the first thing they’ll read, so it’s a great chance to make an impression.

It should be a short but punchy summary of your key skills, relevant experience and accomplishments.

Ultimately, it should explain why you’re a great fit for the role you’re applying for and inspire recruiters to read the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
  • Tailor it: No matter how much time you put into your CV profile, it won’t impress if it’s irrelevant to the role you’re applying for. Before you start writing, make a list of the skills, knowledge and experience your target employer is looking for. Then, make sure to mention them in your CV profile and throughout the rest of your application.
  • Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter.
  • Avoid generic phrases: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

 

Example CV profile for Guest Service Agent

Friendly Guest Service Agent with 6 years of experience in greeting visitors upon arrival and providing a warm welcome within the hospitality sector. Skilled in encouraging individuals to upgrade their rooms or take advantage of complementary and premium features. Proven ability to calmly deal with complaints and resolve issues effectively to assure high levels of satisfaction.

 

What to include in your Guest Service Agent CV profile?

  • Experience overview: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience, including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
  • Targeted skills: Make your most relevant Guest Service Agent key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
  • Important qualifications: Be sure to outline your relevant Guest Service Agent qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

 

Core skills section CV

 

Important skills for your Guest Service Agent CV

Customer Relationship Management – Handling customer interactions and building strong relationships to enhance guest satisfaction and loyalty.

Reservation Systems Proficiency – Utilising hotel reservation systems to manage bookings, check-ins, and check-outs efficiently.

Multilingual Communication – Communicating effectively with guests in multiple languages to provide exceptional service to international visitors.

Point of Sale Operation – Operating point of sale systems to process guest payments, refunds, and billing with accuracy.

Hospitality Software Utilisation – Employing hospitality software for various tasks, including room assignment, guest preferences, and service scheduling.

Complaint Resolution – Addressing and resolving guest complaints promptly to maintain a positive reputation and high service standards.

Upselling Techniques – Leveraging product knowledge to upsell additional services and amenities to enhance guest experiences and increase revenue.

Tourism and Local Knowledge – Providing guests with insightful information about local attractions, events, and dining options.

Safety and Security Procedures – Enforcing safety and security protocols to ensure the wellbeing of guests and hotel property.

Concierge Services – Offering concierge services such as making travel arrangements, booking tours, and securing event tickets to meet guest needs.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.

So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.

If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.

 

CV work experience order

 

Structuring each job

Whilst writing your CV, it’s essential to look at it from the eyes of a recruiter.

If they’re met with giant blocks of text which are impossible to navigate, they might get frustrated and skip onto the next CV.

Instead, make use of the 3-step structure shown below, to give them a pleasant reading experience.

 

CV role descriptions

 

Outline

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

 

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

 

Key achievements

To finish off each role and prove the impact you made, list 1-3 stand out achievements, results or accomplishments.

This could be anything which had a positive outcome for the company you worked for, or perhaps a client/customer.
Where applicable, quantify your examples with facts and figures.

 

Sample job description for Guest Service Agent CV

Outline

Ensure a positive experience for guests during their stay, for an elegantly restrained and exquisitely private hotel which presents 60 extraordinary quarters, three swimming pools, two gyms, and a spectacular penthouse.

Key Responsibilities

  • Use computer systems to process check-ins/outs, while conveying important details about amenities, parking, and policies.
  • Render information about surrounding attractions, restaurants, and transportation options.
  • Assist with suite reservations, changes, and cancellations in a professional manner.
  • Coordinate with other departments regarding any special arrangements, preferences, and requests.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Guest Service Agent roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

 

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

 

CV builder

 

An interview-winning CV for a Guest Service Agent role, needs to be both visually pleasing and packed with targeted content.

Whilst it needs to detail your experience, accomplishments and relevant skills, it also needs to be as clear and easy to read as possible.

Remember to research the role and review the job ad before applying, so you’re able to match yourself up to the requirements.

If you follow these guidelines and keep motivated in your job search, you should land an interview in no time.

Best of luck with your next application!