Working in desktop support, you understand the fine balance between technical skills and the soft skills needed to communicate effectively with your clients…. This must come across on your CV in order to get noticed.
Here we include an example desktop support engineer CV and explain exactly how to write your own CV, so that you secure interviews and land the jobs you want.
- Desktop Support Engineer CV example
- Structuring and formatting your CV
- Writing your CV profile
- Detailing work experience
- Your education
- Skills required for your Desktop Support Engineer CV
Desktop Support Engineer CV example
This a good example of a Desktop Support Engineer CV which contains all of the information that an employer would need to know, and presents it in a well- structured, easy-to-read manner.
Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.
Desktop Support Engineer CV structure and format
First impressions count, so a sloppy, disorganised and difficult-to-read CV won’t do you any favours.
Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t be able to shine through.
- Length: Two sides of A4 makes for the the perfect CV length, though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid waffle.
- Readability: Make sure your CV is easy to read and looks professional by applying some simple formatting tricks. Bullet points are great for making large paragraphs more digestible, while formatting your headings with bold or coloured text will help the reader to find the information they need, with speed.
- Design: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
- Avoid photos: It’s tempting to add a profile photo or images to your CV, especially if you’re struggling to fill up the page – but it’s best avoided! They won’t add any value to your application and, as are not a requirement the UK, so recruiters do not expect it, or want to see it.
Structuring your CV
For easy reading, write your CV to the following CV structure:
- Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
- Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
- Work experience / career history – Note down all your work history, with your current position first, then working backwards.
- Education – A short list of your academic background and professional/vocational qualifications.
- Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.
Now I’ll guide you through exactly what you should include in each CV section.
CV Contact Details
Make it easy for recruiters to get in touch, by heading your CV with your contact details.
There’s no need for excessive details – just list the basics:
- Mobile number
- Email address – Use a professional address with no nicknames.
- Location – Just write your your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
- LinkedIn profile or portfolio URL
Desktop Support Engineer CV Profile
Your CV profile is the first thing recruiters will read – so your goal is to give them a reason to read onto the end of the document!
Create a short and snappy paragraph that showcases your key skills, relevant experience and impressive accomplishments.
Ultimately, it should prove to the reader that you’ve got what it takes to carry out the job.
Tips for creating an impactful CV profile:
- Keep it brief: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
- Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
- Don’t add an objective: Want to talk about about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
- Avoid cliches: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.
What to include in your Desktop Support Engineer CV profile?
- Summary of experience: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work experience, including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
- Relevant skills: Make your most relevant Desktop Support Engineer key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
- Essential qualifications: Be sure to outline your relevant Desktop Support Engineer qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.
Quick tip: If spelling and grammar are not a strong point of yours, make use of a writing assistant tool like Grammarly. It’ll help you avoid overlooking spelling mistakes and grammar errors and, best of all, is completely free!
Core skills section
In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.
As Desktop Support Engineer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.
It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.
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Work experience/Career history
By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.
So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.
If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.
Structuring your roles
Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.
To avoid this, use my tried-and-tested 3-step structure, as illustrated below:
Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.
Next up, you should write a short list of your day-to-day duties within the job.
Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.
Finish off by showcasing 1-3 key achievements made within the role.
This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.
Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.
If you’re an experienced candidate, simply include the qualifications that are highly relevant to Desktop Support Engineer roles.
However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.
You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.
Interests and hobbies
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Desktop Support Engineer, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
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Essential skills for your Desktop Support Engineer CV
Tailoring your CV to the roles you are applying for is key to success, so make sure to read through the job descriptions and tailor your skills accordingly.
However, commonly desired Desktop Support Engineer skills include:
- IT and software skills – Explain your relevant IT and software skills and the confidence with which you can apply them.
- Communication – Clearly outline your communication ability, both for communicating with other IT staff but also with non-technical personnel.
- Adaptability – Showcase your ability to apply your knowledge with a calm nature across a range of different situations, including under pressure.
- Multi-tasking – Demonstrate your ability to handle a number of different demands at once, effectively prioritising and managing the interplay of different tasks and requirements.
- Attention – Ensure you explain your ability to remain accurate and focused when working in stressful and time-pressured environments.
Writing your Desktop Support Engineer CV
When putting together your Desktop Support Engineer CV, there are a few key points to remember
Always tailor your CV to the target role, even if it means creating several versions for different roles.
Additionally, remember that the structure and format of your CV needs just as much attention as the content.
Remember to triple-check for spelling and grammar errors before hitting send. If you’re unsure, consult Grammarly – it’s free!
Good luck with your job search!