Service Delivery Manager CV example

You know how to ensure services are being seamlessly delivered to the clients. You’re also great at motivating others and leading a team.

But do you know how to write a great CV?

If that’s where you fall short, we can help.

Below, we’ll teach you how to write an interview-winning application. We’ll also share a service delivery manager CV example to guide you.

 

 

 

Service Delivery Manager CV example

Service Delivery Manager CV 1

Service Delivery Manager CV 2

 

This is a good example of a Service Delivery Manager CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

 

CV builder

 

Service Delivery Manager CV format and structure

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

 

How to write a CV

 

Tips for formatting your Service Delivery Manager CV

  • Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
  • Readability: By formatting your section headings with bold or a different colour font and using bullet points to break up large blocks of text, you can help busy recruiters quickly scan through your CV. This makes it easier for them to find important details without wasting time.
  • Design & format: While it’s important that your CV design looks good, it also needs to be functional (which means easy for recruiters to read) Keep the design simple to achieve a good balance between looking good and reading well.
  • Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

As you write your CV, work to the simple but effective structure below:

  • Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
  • CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
  • Core skills section – Add a short but snappy list of your relevant skills and knowledge.
  • Work experience – A list of your relevant work experience, starting with your current role.
  • Education – A summary of your relevant qualifications and professional/vocational training.
  • Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

  • Mobile number
  • Email address – Use a professional address with no nicknames.
  • Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
  • LinkedIn profile or portfolio URL

 

Service Delivery Manager CV Profile

Your CV profile (or personal statement, if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
  • Avoid generic phrases: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.

 

Example CV profile for Service Delivery Manager

Results-oriented Service Delivery Manager with over 15 years of managerial experience within internal IT departments. Proven track record of minimising system downtime and enhancing issue resolution processes through custom coding and programmes. Highly skilled in managing complex projects and delivering impactful IT services, supported by an MSc in Information Systems from Imperial College London.

 

What to include in your Service Delivery Manager CV profile?

  • Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
  • Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Service Delivery Manager skills to your profile.
  • Important qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Service Delivery Manager jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

 

Core skills section CV

 

Important skills for your Service Delivery Manager CV

Service Level Management – Defining, monitoring, and managing service level agreements (SLAs) to ensure that services meet agreed-upon performance targets.

ITIL Framework – Utilising knowledge of the Information Technology Infrastructure Library (ITIL) framework and its best practices for IT service management.

Service Desk Management – Overseeing service desk operations, including incident management, problem resolution, and customer support.

Change Management – Managing changes to IT services and ensuring minimal disruption to operations through effective change control processes.

Vendor Management – Managing and negotiating contracts with third-party vendors and service providers to meet service delivery requirements and cost-effectiveness.

Quality Assurance – Utilising knowledge of quality management principles and techniques to maintain and improve service quality and customer satisfaction.

Performance Analytics – Using data and analytics tools to monitor service performance, identify trends, and make data-driven decisions for service improvement.

Project Management – Utilising project management methodologies, such as Agile or Prince2, to successfully implement service-related projects and initiatives.

Risk Management – Identifying and mitigating risks associated with service delivery, ensuring business continuity and disaster recovery plans are in place.

Budget Management – Managing service delivery budgets effectively, including cost control, resource allocation, and financial reporting.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

 

CV work experience

 

Structuring each job

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

 

Role descriptions

 

Outline

Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).

 

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

 

Key achievements

Round up each role by listing 1-3 key achievements, accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

 

Sample job description for Service Delivery Manager CV

Outline

Lead the delivery of IT services for a large advertising agency, overseeing a team of tech professionals and ensuring seamless IT operations to support client campaigns and internal processes.

Key Responsibilities

  • Collaborate with clients to define IT service expectations and discuss solutions
  • Develop and implement ITIL-based processes to streamline incident management, problem resolution, and change control
  • Establish and oversee SLAs, optimising system uptime and responsiveness
  • Drive IT security initiatives to safeguard client data and maintain GDPR

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

In your education section, make any degrees, qualifications or training which are relevant to Service Delivery Manager roles a focal point.

As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.

 

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

 

CV builder

When putting together your Service Delivery Manager CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!