IT Support Engineer CV example

Navigating the IT landscape is a breeze for you, but translating that into a winning IT Support Engineer CV can be quite the challenge.

Fret not, as our guide is here to help you showcase your technical prowess and customer service finesse, ensuring your application stands out.

Below, you’ll find an IT Support Engineer CV example that will serve as a blueprint for your own success story.

 

 

 

IT Support Engineer CV example

IT Support Engineer CV 1

IT Support Engineer CV 2

 

This is a good example of a IT Support Engineer CV which contains all of the information that a hiring manager will need to be impressed, and presents it in a well- structured, easy-to-read format.

Take some time to study and understand this CV, and refer to it throughout the writing of your own CV for best results.

 

CV builder

 

IT Support Engineer CV format and structure

The format and structure of your CV is important because it will determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

 

How to write a CV

 

Tips for formatting your IT Support Engineer CV

  • Length: Recruiters will be immediately put off by lengthy CVs – with hundreds of applications to read through, they simply don’t have the time! Grabbing their attention with a short, snappy and highly relevant CV is far more likely to lead to success. Aim for two sides of A4 or less.
  • Readability: By clearly formatting your section headings (bold, or a different colour font, do the trick) and breaking up big chunks of text into snappy bullet points, time-strapped recruiters will be able to skim through your CV with ease.
  • Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
  • Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

To make it easy for busy recruiters and hiring managers to digest your CV, divide the content into several key sections when writing it:

  • Contact details: Always list your contact details at the very top to avoid them being missed.
  • Profile: Start with an introductory paragraph that catches recruiters’ attention and summarises your offerings.
  • Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
  • Education: Provide a concise summary of your education and qualifications.
  • Interests and hobbies: You can include an optional section to showcase any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Write your contact details in the top corner of your CV, so that they’re easy to find but don’t take up too much space.

You only need to list your basic details, such as:

  • Mobile number
  • Email address
  • Location – Don’t list your full address. Your town or city, such as ‘Norwich’ or ‘Coventry’ is perfect.
  • LinkedIn profile or portfolio URL – Remember to update these before listing them on an application.

 

IT Support Engineer CV Profile

Make a strong first impression with recruiters by starting your CV with an impactful profile (or personal statement for junior applicants).

This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.

It should be compelling enough to encourage recruiters to read through the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: Aim for a short, snappy paragraph of 3-5 lines. This is just enough room to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: You only have a small space for your CV profile, so avoid writing down your career goals or objectives. If you think these will help your application, incorporate them into your cover letter instead.
  • Avoid generic phrases: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

 

Example CV profile for IT Support Engineer

Reliable IT Support Engineer with 6 years of experience in leveraging different ticketing portals and service desk packages for incident management. Proven ability to train end-users in best-practice methods of utilising systems and other tools within electric power generation, recruitment, and design sectors. Good understanding of understanding TCP/IP, DNS, and DHCP networking.

 

What to include in your IT Support Engineer CV profile?

  • Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
  • Targeted skills: Highlight your skills which are most relevant to IT Support Engineer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
  • Important qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

 

Core skills section CV

 

Important skills for your IT Support Engineer CV

Network Troubleshooting – Diagnosing and resolving network issues, including problems with connectivity, DNS, DHCP, and IP configurations.

Hardware Maintenance – Performing regular maintenance and repairs on IT hardware, such as servers, desktops, laptops, and printers.

Software Installation and Configuration – Installing and configuring operating systems, office software, antivirus tools, and other applications necessary for user operations.

Technical Support – Providing first-line support to users, addressing queries and resolving technical issues in a timely and efficient manner.

Systems Administration – Managing and maintaining the day-to-day operations of computer systems, ensuring they are optimised for performance and security.

Database Management – Administering databases, ensuring their integrity, security, and availability, and performing data backups and restorations when necessary.

Cloud Computing – Managing cloud-based services and resources, including data storage, applications, and server instances, using platforms like AWS or Azure.

IT Security Protocols – Implementing and monitoring security measures to protect systems, networks, and data from cyber threats.

Virtualisation Technologies – Utilising virtualisation tools such as VMware or Hyper-V to create and manage virtual machines for better resource allocation and scalability.

Help Desk Software Proficiency – Using help desk software to log, track, and manage user requests and IT support tickets for better service delivery and reporting.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

By this point, employers will be keen to know more detail about you career history.

Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.

This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!

 

CV work experience order

 

Structuring each job

Recruiters will be keen to gain a better idea of where you’ve worked and how you apply your skill-set in the workplace.

However, if they’re faced with huge, hard-to-read paragraphs, they may just gloss over it and move onto the next application.

To avoid this, use the simple 3-step role structure, as shown below:

 

CV role descriptions

 

Outline

Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.

 

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

 

Key achievements

To finish off each role and prove the impact you made, list 1-3 stand out achievements, results or accomplishments.

This could be anything which had a positive outcome for the company you worked for, or perhaps a client/customer. Where applicable, quantify your examples with facts and figures.

 

Sample job description for IT Support Engineer CV

Outline

Render 2nd-line technical assistance for an international leader in nuclear energy which is recognised for its innovative, digital, and value-added services across 23 global plants.

Key Responsibilities

  • Quickly respond to and resolve issues raised by customers through phone, email, chat, or in-person.
  • Investigate errors associated with smartphones, tablets, audio-visual equipment, motherboards, peripherals, cables, connectors, applications, and licences.
  • Escalate extremely complex faults to specialists and senior management when necessary.
  • Prioritise incidents through a ticketing platform, and verify that these are properly documented, tracked, and addressed within agreed-upon SLAs.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to IT Support Engineer jobs, such as vocational training or degrees.
If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

 

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

 

CV builder

 

When putting together your IT Support Engineer CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!