Are you looking to land a position on the helpdesk? Then you need a CV that is as helpful and organised as you are.
But as these positions can be competitive, you need to go that extra mile if you want to stand out from the crowd.
To increase your chances of landing the role, we’ve created this CV writing guide, complete with a helpdesk CV example. Check them out below.
Helpdesk CV example
Unsure of what your Helpdesk CV should look like?
Have a look at the CV example above to get familiar with the structure, layout and format of a professional CV.
As you can see, it provides plenty of relevant information about the applicant but is still very easy to read, and brief – which will please busy recruiters and hiring managers.
Helpdesk CV layout and format
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
Tips for formatting your Helpdesk CV
- Length: It’s essential to keep your CV concise, regardless of whether you have one year or thirty years of experience. Recruiters are frequently managing multiple roles and responsibilities and do not have the luxury of reading lengthy CVs. Therefore, limit your CV to two sides of A4. If you have little industry experience, one page is sufficient.
- Readability: Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
- Design: While it’s important that your CV design looks good, it also needs to be functional (which means easy for recruiters to read) Keep the design simple to achieve a good balance between looking good and reading well.
- Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
To make it easy for busy recruiters and hiring managers to digest your CV, divide the content into several key sections when writing it:
- Contact details: Always list your contact details at the very top to avoid them being missed.
- Profile: Start with an introductory paragraph that catches recruiters’ attention and summarises your offerings.
- Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
- Education: Provide a concise summary of your education and qualifications.
- Interests and hobbies: You can include an optional section to showcase any hobbies that demonstrate transferable skills.
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Start off your CV with a basic list of your contact details.
Here’s what you should include:
- Mobile number
- Email address – It’s often helpful to make a new email address, specifically for your job applications.
- Location – Share your town or city; there’s no need for a full address.
- LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date
Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.
Helpdesk CV Profile
Recruiters read through countless applications every day.
If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.
This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.
This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.
CV profile writing tips:
- Make it short and sharp: Aim for a short, snappy paragraph of 3-5 lines. This is just enough room to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters.
- Tailor it: Not tailoring your profile (and the rest of your CV) to the role you’re applying for, is the worst CV mistake you could make. Before setting pen to paper, look over the job ad and make a note of the skills and experience required. Then, incorporate your findings throughout.
- Don’t add an objective: You only have a small space for your CV profile, so avoid writing down your career goals or objectives. If you think these will help your application, incorporate them into your cover letter instead.
- Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts
Example CV profile for a Helpdesk Professional
What to include in your Helpdesk CV profile?
- Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
- Targeted skills: Ensure that your profile highlights your key skills that are most relevant to working on a Helpdesk, and tailor them to match the specific job you are applying for. To do this, refer to the job description to closely align your skills with their requirements.
- Key qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
To ensure that your most relevant skills catch the eye of readers, create a core skills section below your profile.
This section should be presented in 2-3 columns of bullet points highlighting your applicable skills. Before crafting this section, carefully examine the job description and create a list of any required skills, specialisms, or knowledge.
Use this list to include the necessary information in your section and present yourself as the ideal match for the position.
Important skills for your Helpdesk CV
Technical troubleshooting – Diagnosing and resolving technical issues in software, hardware, and networks.
Customer service – Providing a positive customer service experience for clients and end-users.
Problem resolution – Identifying and providing solutions to complex technical problems.
Customer communication – Listening actively, asking appropriate questions, and clarifying information to accurately diagnose and solve problems.
Technical writing – Creating user manuals, technical documents, and support tickets.
Ticket management – Working on multiple tickets and providing solutions concurrently.
Cross-functional collaboration – Working collaboratively with other departments, including software development and network engineering teams.
Technical knowledge – Utilising expertise in the technical infrastructure, including software, hardware and network systems, and a continuous desire to keep up to date with new technologies and software advancements.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Work experience section
By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.
So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.
If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.
Structuring each job
Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.
Use the 3-step structure, shown in the below example, below to achieve this.
Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.
Next up, you should write a short list of your day-to-day duties within the job.
Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.
Round up each role by listing 1-3 key achievements, accomplishments or results.
Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.
Sample job description for a Helpdesk CV
Supervise support teams, observe productivity levels, and assure customer service standards are maintained, for an international healthcare company which serves 38M customers through reinvesting profits into better healthcare.
- Analyse business requirements to determine technology needs, such as computing power, IoT, AI, ML, RPA, datafication, 5G, and cyber security.
- Establish ITIL standards to foster cross-functional alignment, attain IT cost visibility, manage risks, and minimise service disruptions.
- Control inventory by handling financial resources, identifying upgrade needs, inspecting equipment use, and purchasing cutting-edge hardware/software.
- Deal with service desk call volume by recruiting, selecting, orienting, training employees, and developing personal growth opportunities.
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
Education and qualifications
After your work experience, your education section should provide a detailed view of your academic background.
Begin with those most relevant to Helpdesk jobs, such as vocational training or degrees.
If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.
Focus on the qualifications that are most relevant to the jobs you are applying for.
Hobbies and interests
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Helpdesk Professional, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
An interview-winning CV for a Helpdesk role, needs to be both visually pleasing and packed with targeted content.
Whilst it needs to detail your experience, accomplishments and relevant skills, it also needs to be as clear and easy to read as possible.
Remember to research the role and review the job ad before applying, so you’re able to match yourself up to the requirements.
If you follow these guidelines and keep motivated in your job search, you should land an interview in no time.
Best of luck with your next application!