Are you hoping to kickstart your career in IT support?
You’ve got the technical know-how to maintain systems and help solve issues either in person or over the phone, but the tricky part is proving this on your CV.
Well, let us support and guide you with our entry level IT support CV example. We’ve also pulled together our top tips for creating an application that will get you noticed.
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Entry Level IT Support CV example
Before you start writing your CV, take a look at the example Entry Level IT Support CV above to give yourself a good idea of the style and format that works best in today’s job market.
Also, take note of the type of content that is included to impress recruiters, and how the most relevant information is made prominent, to ensure it gets noticed.
Entry Level IT Support CV structure & formatting
First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..
Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.
Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.
How to format your CV
- Length: Think that submitting a five page CV will impress recruiters? You’re wrong! Even if you’ve got tons of experience to brag about, recruiters don’t have time to read through overly detailed CVs. Keep it short, concise and relevant – a CV length of 2 sides of A4 pages or less is perfect.
- Readability: To help busy recruiters scan through your CV, make sure your section headings stand out – bold or coloured text works well. Additionally, try to use bullet points wherever you can, as they’re far easier to skim through than huge paragraphs. Lastly, don’t be afraid of white space on your CV – a little breathing space is great for readability.
- CV design: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
- Photographs: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
CV structure
For easy reading, write your CV to the following CV structure:
- Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
- Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
- Work experience / career history – Note down all your work history, with your current position first, then working backwards.
- Education – A short list of your academic background and professional/vocational qualifications.
- Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.
Now, let’s take a closer look at what you should include in each section of your CV.
CV Contact Details
Begin by sharing your contact details, so it’s easy for employers to give you a call.
Keep to the basics, such as:
- Mobile number
- Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
- Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
- LinkedIn profile or portfolio URL – Remember to update them before you send your application.
Entry Level IT Support CV Profile
Recruiters and hiring managers are busy, so it’s essential to catch their attention from the get-go.
A strong introductory profile (or personal statement, for junior candidates) at the top of the CV is the first thing they’ll read, so it’s a great chance to make an impression.
It should be a short but punchy summary of your key skills, relevant experience and accomplishments.
Ultimately, it should explain why you’re a great fit for the role you’re applying for and inspire recruiters to read the rest of your CV.
CV profile writing tips:
- Make it short and sharp: Aim for a short, snappy paragraph of 3-5 lines. This is just enough room to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters.
- Tailor it: Not tailoring your profile (and the rest of your CV) to the role you’re applying for, is the worst CV mistake you could make. Before setting pen to paper, look over the job ad and make a note of the skills and experience required. Then, incorporate your findings throughout.
- Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
- Avoid generic phrases: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.
Example CV profile for Entry Level IT Support
What to include in your Entry Level IT Support CV profile?
- Summary of experience: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
- Relevant skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Entry Level IT Support skills to your profile.
- Vital qualifications: If you have any qualifications which are highly relevant to Entry Level IT Support jobs, then highlight them in your profile so that employers do not miss them.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.
As Entry Level IT Support jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.
It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.
Vital skills for your Entry Level IT Support CV
Data Entry – inputting large volumes of data into a computer database.
File Audit – completing a systematic review of files to assess whether they are accurate, up to date and complete.
Customer Support – providing timely and effective support to customers, resolving their queries to their satisfaction.
GitHub – utilising the code hosting platform to manage access control, bug tracking, software feature requests, task management, and software continuous integration.
HTML – evidencing basic coding knowledge for documents designed to be displayed in a web browser.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Your work experience section
By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.
So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.
If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.
Structuring each role
Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.
To avoid this, use my tried-and-tested 3-step structure, as illustrated below:
Outline
Start with a solid introduction to your role as a whole, in order to build some context.
Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.
Key responsibilities
Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.
Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.
Key achievements
Round up each role by listing 1-3 key achievements, accomplishments or results.
Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.
Sample job description for Entry Level IT Support CV
Outline
Work as an administrator at a local branch of national recruitment company, TP Consultants, supporting the office with administrative duties and managing IT issues with support from the central IT team based in London.
Key Responsibilities
- Act as the first point of contact for clients and candidates, over the phone and in person
- Set up new candidate and client accounts on the integrated CRM system
- Update databases, organise documents and scan servers for unused files
- Monitor and respond to the office inbox, composing professional and concise emails
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
Education and qualifications section
Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.
If you’re an experienced candidate, simply include the qualifications that are highly relevant to Entry Level IT Support roles.
However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.
You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.
Hobbies and interests
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Entry Level IT Support, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
Writing your Entry Level IT Support CV
Once you’ve written your Entry Level IT Support CV, you should proofread it several times to ensure that there are no typos or grammatical errors.
With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.
Good luck with your next job application!