As a customer success manager, you’re tasked with fostering loyalty and building long-term relationships that satisfy your customer base.
Customer success managers need to demonstrate a unique set of interpersonal and social skills, which can be difficult to show off on a CV.
Using our customer success manager CV sample below as inspiration, you’ll be able to craft the perfect CV that’ll be sure to win you an interview – and hopefully the job!
Customer Success Manager CV example
This example CV demonstrates how to structure and format your own Customer Success Manager CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are the best candidate for the jobs you are applying to.
It also gives you a good idea of the type of skills, experience and qualifications that you need to be making prominent in your own CV.
Customer Success Manager CV layout and format
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
CV formatting tips
- Length: Think that submitting a five page CV will impress recruiters? You’re wrong! Even if you’ve got tons of experience to brag about, recruiters don’t have time to read through overly detailed CVs. Keep it short, concise and relevant – a CV length of 2 sides of A4 pages or less is perfect.
- Readability: Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
- Design: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
- Avoid photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is totally unnecessary. Additionally, company logos or images won’t add any value to your application, so you’re better off saving the space to showcase your experience instead.
Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our partner’s CV builder and use one of their eye-catching professional CV templates.
When writing your CV, break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:
- Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
- Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
- Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
- Education – Create a snappy summary of your education and qualifications.
- Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.
Now I’ll tell you exactly what you should include in each CV section.
CV Contact Details
Start off your CV with a basic list of your contact details.
Here’s what you should include:
- Mobile number
- Email address – It’s often helpful to make a new email address, specifically for your job applications.
- Location – Share your town or city; there’s no need for a full address.
- LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date
Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.
Customer Success Manager CV Profile
Recruiters and hiring managers are busy, so it’s essential to catch their attention from the get-go.
It should be a short but punchy summary of your key skills, relevant experience and accomplishments.
Ultimately, it should explain why you’re a great fit for the role you’re applying for and inspire recruiters to read the rest of your CV.
Tips for creating an strong CV profile:
- Keep it concise: It might be tempting to submit a page-long CV profile, but recruiters won’t have the time to read it. To ensure every word gets read, it’s best to include high-level information only; sticking to a length of 3-5 lines.
- Tailor it: No matter how much time you put into your CV profile, it won’t impress if it’s irrelevant to the role you’re applying for. Before you start writing, make a list of the skills, knowledge and experience your target employer is looking for. Then, make sure to mention them in your CV profile and throughout the rest of your application.
- Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter.
- Avoid cliches: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.
Example CV profile for Customer Success Manager
What to include in your Customer Success Manager CV profile?
- Summary of experience: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
- Relevant skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Customer Success Manager skills to your profile.
- Essential qualifications: Be sure to outline your relevant Customer Success Manager qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.
Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our partner’s CV builder. All written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.
It should be made up of 2-3 columns of bullet points of your relevant skills.
Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.
Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.
Top skills for your Customer Success Manager CV
Customer lifecycle – understanding and reacting to the important touch points that help customers grow from brand-new users to loyal ambassadors of the product/company.
Customer retention – taking action to encourage customers to remain loyal to the brand over a long period of time.
Account management – managing several key accounts to ensure customers are content with their product/service, renew where appropriate, and make additional sales.
Technical/product support – resolving issues around the product or service at first point of contact.
Strategic planning – creating and implementing plans to grow the customer base, increase sales and increase overall profitability for the business.
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Work experience/Career history
By this point, employers will be keen to know more detail about you career history.
Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.
This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!
Structuring your roles
Whilst writing your CV, it’s essential to look at it from the eyes of a recruiter.
If they’re met with giant blocks of text which are impossible to navigate, they might get frustrated and skip onto the next CV.
Instead, make use of the 3-step structure shown below, to give them a pleasant reading experience.
Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.
Next up, you should write a short list of your day-to-day duties within the job.
Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.
Finish off by showcasing 1-3 key achievements made within the role.
This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.
Example job for Customer Success Manager CV
Spearhead client onboarding and post-sales support for a global leader in sensor, software, and autonomous solutions for 700+ accounts across industrial, manufacturing, and retail sectors.
- Implement customer retention campaigns to build loyalty, increase clients’ lifetime value through SaaS solutions, guarantee repeat purchases, and boost revenue.
- Manage client lifecycle process from initial sale through all phases of implementation.
- Conduct market research to identify business trends, provide updates to existing clients, and incorporate feedback to discover potential areas of improvement.
- Facilitate product demonstrations and assist customers with setting up and navigating through software/programmes.
Quick tip: Create impressive job descriptions easily in our partner’s CV builder by adding pre-written job phrases for every industry and career stage.
After your work experience, your education section should provide a detailed view of your academic background.
Begin with those most relevant to Customer Success Manager jobs, such as vocational training or degrees.
If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.
Focus on the qualifications that are most relevant to the jobs you are applying for.
Interests and hobbies
Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.
Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.
On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.
Writing your Customer Success Manager CV
Creating a strong Customer Success Manager CV requires a blend of punchy content, considered structure and format, and heavy tailoring.
By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.
Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.
Best of luck with your next application!