Can you troubleshoot, upgrade, resolve and repair complex software applications? If so, your skills are in high demand right now.
But in order to land the job, you need to impress the recruiter. In this guide, we’ll teach you how to diagnose problems with your application and implement changes for a fresh and engaging CV.
You can also use our application support engineer CV example to help you further.
Application Support Engineer CV example
This is a good example of a Application Support Engineer CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.
Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.
Application Support Engineer CV format and structure
Hiring managers and recruiters are frequently overloaded with applications, and if they can’t identify the relevant information in your CV within a few seconds, your application may be overlooked.
Tips for formatting your Application Support Engineer CV
- Length: Even if you’ve got tons of experience to brag about, recruiters don’t have time to read through overly lengthy CVs. Keep it short, concise and relevant – a CV length of 2 sides of A4 pages or less is perfect for the attention spans in today’s job market.
- Readability: To help busy recruiters scan through your CV, make sure your section headings stand out – bold or coloured text works well. Additionally, try to use bullet points wherever you can, as they’re far easier to skim through than huge paragraphs. Lastly, don’t be afraid of white space on your CV – a little breathing space is great for readability.
- Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
- Photos: Profile photos or aren’t a requirement for most industries, so you don’t need to add one in the UK – but if you do, just make sure it looks professional
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our partner’s CV Builder and use one of their eye-catching professional CV templates.
As you write your CV, divide and sub-head into the following sections:
- Name and contact details – Always start with these, so employers know exactly how to get in touch with you.
- CV profile – Add a short summary of your relevant experience, skills and achievements, which highlights your suitability.
- Core skills section – A 2-3 columned list of your key skills.
- Work experience – A detailed list of any relevant work experience, whether paid or voluntary.
- Education – An overview of your academic background and any training you may have completed.
- Hobbies and interests – A brief overview of your hobbies and interests, if they’re relevant (optional).
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Start off your CV with a basic list of your contact details.
Here’s what you should include:
- Mobile number
- Email address – It’s often helpful to make a new email address, specifically for your job applications.
- Location – Share your town or city; there’s no need for a full address.
- LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date
Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.
Application Support Engineer CV Profile
This is a short introduction paragraph which summarises your skills, knowledge and experience.
It should paint you as the perfect match for the job description and entice recruiters to read through the rest of your CV.
How to write a good CV profile:
- Make it short and sharp: Recruiters have piles of CVs to read through and limited time to dedicate to each, so it pays to showcase your abilities in as few words as possible. 3-4 lines is ideal.
- Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
- Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
- Avoid generic phrases: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.
Example CV profile for Application Support Engineer
What to include in your Application Support Engineer CV profile?
- Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
- Targeted skills: Highlight your skills which are most relevant to Application Support Engineer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
- Important qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our partner’s CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.
As Application Support Engineer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.
It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.
Important skills for your Application Support Engineer CV
Technical Troubleshooting – Identifying, diagnosing, and resolving technical issues related to applications, systems, and infrastructure.
Application Support – Utilising strong knowledge of application functionality, configuration, and troubleshooting techniques to provide timely and effective support to end users.
Incident Management – Managing and resolving incidents according to defined processes, ensuring minimal impact to business operations.
Database Management – Utilising knowledge of database concepts, SQL querying, and database administration tasks to effectively manage and troubleshoot application databases.
Server Administration – Utilising knowledge of server infrastructure, including installation, configuration, monitoring, and maintenance, to ensure smooth application operation.
Scripting and Automation – Utilising scripting languages (e.g., Bash, PowerShell) and automation tools to streamline support tasks and automate routine processes.
System Monitoring and Logging – Utilising monitoring tools and log analysis techniques to proactively identify issues, monitor system performance, and troubleshoot errors.
ITIL Framework – Utilising knowledge of ITIL principles and processes, such as Incident Management, Change Management, and Problem Management, to align support practices with industry standards.
Communication and Customer Service – Utilising strong communication skills to effectively interact with end users, gather information about issues, and provide clear and concise support.
Documentation and Knowledge Management – Creating and maintaining technical documentation, knowledge articles, and troubleshooting guides to facilitate knowledge sharing and enhance support efficiency.
Quick tip: Our partner’s CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Next up is your work experience section, which is normally the longest part of your CV.
Start with your current (or most recent) job and work your way backwards through your experience.
Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.
Structuring each job
Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.
To avoid this, use my tried-and-tested 3-step structure, as illustrated below:
Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).
Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.
Make sure to showcase how you used your hard sector skills and knowledge.
Lastly, add impact by highlight 1-3 key achievements that you made within the role.
Struggling to think of an achievement? If it had a positive impact on your company, it counts.
For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.
Sample job description for Application Support Engineer CV
Provide technical assistance and guidance about internal company software and systems for non-expert staff at leading tech company, SanTech.
- Respond to all incoming tickets by phone and email, and escalate if needed
- Resolve software issues, adapting software code and writing supplementary programmes to fix specific issues
- Resolve all common Information Services (IS) requests, including all network-based services and manufacturing systems
- Administer endpoint management server and track all internal employee access to Virtual Private Network (VPN)
Quick tip: Create impressive job descriptions easily in our partner’s CV Builder by adding pre-written job phrases for every industry and career stage.
As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.
Hobbies and interests
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Application Support Engineer, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
Once you’ve written your Application Support Engineer CV, you should proofread it several times to ensure that there are no typos or grammatical errors.
With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.
Good luck with your next job application!