Service Manager CV example

As a service manager, you’ll be responsible for ensuring that clients are happy with your company’s products or services.

But in order to land the role, you need to produce a CV that’s going to hook the recruiter and secure you an interview.

Find out how to do just that with our detailed guide and service manager CV example below.

 

 

 

Service Manager CV example

Service Manager CV 1

Service Manager CV 2

 

This CV example showcases the optimal structure and format for your Service Manager CV, providing a pleasant reading experience for busy recruiters.

It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.

 

CV builder

 

Service Manager CV format and structure

In a highly competitive job market, recruiters and employers are often inundated with applications. If they can’t find what they’re looking for in your CV quickly, they may skip past your application and move on to the next one in their inbox

So, it’s crucial to structure and format your CV in a way that enables them to find your essential details with ease, even if they’re pressed for time.

 

How to write a CV

 

Tips for formatting your Service Manager CV

  • Length: If you want to hold the reader’s attention and ensure your CV isn’t yawn-worthy, it’s best to stick to two sides of A4 or less. This is more than enough room to highlight why you’re a good match for the role – anything more can quickly become tedious!
  • Readability: Make sure your CV is easy to read and looks professional by applying some simple formatting tricks. Bullet points are great for making large paragraphs more digestible, while formatting your headings with bold or coloured text will help the reader to find the information they need, with speed.
  • Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
  • Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

When writing your CV, it’s important to structure the content into the following key sections to ensure easy digestion by busy recruiters and hiring managers:

  • Contact details: List your contact details at the top of your CV to prevent them from being overlooked.
  • Profile: Begin with an introductory paragraph that captures recruiters’ attention and summarises what you have to offer employers.
  • Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
  • Education: Provide a brief summary of your education and qualifications.
  • Interests and hobbies: An optional section to showcase any hobbies that highlight transferable skills relevant to your target jobs.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Tuck your contact details into the corner of your CV, so that they don’t take up too much space.
Stick to the basic details, such as:

  • Mobile number
  • Email address – It should sound professional, such as your full name.
  • Location -Just write your rough location, rather than your full address.
  • LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.

 

Service Manager CV Profile

To immediately capture the attention of recruiters, begin your CV with a powerful profile (or personal statement for junior applicants).

This is a brief introductory paragraph that summarises your skills, experience, and knowledge.

It should position you as the ideal candidate for the job and encourage recruiters to read on.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: It might be tempting to submit a page-long CV profile, but recruiters won’t have the time to read it. To ensure every word gets read, it’s best to include high-level information only; sticking to a length of 3-5 lines.
  • Tailor it: No matter how much time you put into your CV profile, it won’t impress if it’s irrelevant to the role you’re applying for. Before you start writing, make a list of the skills, knowledge and experience your target employer is looking for. Then, make sure to mention them in your CV profile and throughout the rest of your application.
  • Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
  • Avoid generic phrases: “Determined team player who always gives 110%” might seem like a good way to fill up your CV profile, but generic phrases like this won’t land you an interview. Recruiters hear them time and time again and have no real reason to believe them. Instead, pack your profile with your hard skills and tangible achievements.

 

Example CV profile for Service Manager

Results-oriented Service Manager with a proven track record of excellence in optimising customer experiences and driving operational efficiency in the telecommunications and technology sector. Adept at leveraging coding knowledge to strategize and automate service solutions that enhance client satisfaction and bolster revenue growth. ITIL-Certified professional with prove expertise in team leadership and process optimisation in fast-paced environments.

 

What to include in your Service Manager CV profile?

  • Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
  • Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Service Manager skills to your profile.
  • Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Create a core skills section underneath your profile to spotlight your most in-demand skills and grab the attention of readers.

This section should feature 2-3 columns of bullet points that emphasise your applicable skills for your target jobs. Before constructing this section, review the job description and compile a list of any specific skills, specialisms, or knowledge required.

 

Core skills section CV

 

Important skills for your Service Manager CV

Service Strategy – Developing and implementing service strategies aligned with the organisation’s goals and customer needs.

Service Design – Designing service processes, resources, and technologies to ensure efficiency, scalability, and a seamless customer experience.

Service Improvement – Identifying areas for service improvement, using methodologies like ITIL (Information Technology Infrastructure Library) or Six Sigma to drive continuous enhancements.

Service Level Management – Defining, negotiating, and managing service level agreements (SLAs) to meet customer expectations and monitor service performance.

Incident and Problem Management – Managing and resolving incidents and problems effectively, minimising service disruptions, and analysing root causes.

Change and Release Management – Overseeing changes to services, ensuring proper testing, and managing the release of new features or updates.

Vendor and Supplier Management – Managing relationships with third-party vendors and suppliers to ensure they meet service quality and contractual obligations.

Resource Allocation – Allocating resources efficiently, including staff, budgets, and technology, to optimise service delivery.

Financial Management – Managing service budgets, control costs, and track financial performance to maximise profitability.

Performance Metrics and Analytics – Utilising key performance indicators (KPIs) and data analytics to measure and analyse service performance, identify trends, and make data-driven decisions.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

 
Work experience
 

Structuring each job

If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.

Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:

 
Role descriptions
 

Outline

Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.

 

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

 

Key achievements

Round up each role by listing 1-3 key achievements, accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

 

Sample job description for Service Manager CV

Outline

Lead a 15-person service team at StarTech in delivering technical support and maintenance solutions to a range of clients across the IT and telecommunications industry.

Key Responsibilities

  • Strategize and implement service processes that streamline issue resolution and enhance customer satisfaction
  • Analyse performance metrics to identify trends, areas for improvement, and opportunities for service optimization
  • Foster a culture of continuous improvement by encouraging team feedback and implementing innovative solutions
  • Collaborate with sales and product development teams to align service offerings with customer needs and industry trends

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

In your education section, make any degrees, qualifications or training which are relevant to Service Manager roles a focal point.

As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.

 

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

 

CV builder

A strong, compelling CV is essential to get noticed and land interviews with the best employers.

To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.

Remember to triple-check for spelling and grammar errors before hitting send.

Good luck with the job search!