As a Duty Manager, your ability to manage operations and maintain high standards is crucial.
But before you can take charge of the next busy shift, there’s one important task to complete: crafting a CV that proves you’re up to the job.
This guide, complete with expert tips and a Duty Manager CV example, will help you craft an application that secures your next leadership role
Duty Manager CV example
How to write your Duty Manager CV
Learn how to create your own interview-winning Duty Manager CV with this simple step-by-step guide.
This guide will walk you through writing a Duty Manager CV that highlights your operational expertise, leadership skills, and ability to handle high-pressure environments. By the end, you’ll have a CV that positions you as the ideal candidate for any organisation.
Duty Manager CV structure
Your CV needs to reflect the organisation and efficiency you bring to your role as a Duty Manager. Recruiters must quickly and easily see your ability to manage teams and ensure smooth day-to-day operations.
Here’s how to structure your Duty Manager CV:
- Name and contact details – Place these at the top for easy reference. Photos are optional.
- CV profile – Provide a concise summary of your leadership experience, operational expertise, and career highlights.
- Core skills – Highlight strengths like team management, problem-solving, and customer service.
- Work experience – Detail your roles in reverse chronological order, focusing on responsibilities and outcomes.
- Education – Include academic qualifications and certifications relevant to leadership and management.
- Additional info – Optionally, mention professional memberships, awards, or additional interests.
Duty Manager CV format
A well-organised CV shows recruiters that you’re detail-oriented and ready to take the lead. Even the most qualified candidates can be overlooked if their CV is unclear or poorly organised.
Follow these tips to format your Duty Manager CV effectively:
- Bullet points – Break down responsibilities and achievements into clear, concise details.
- Divide sections – Use clear headings and layout to guide recruiters through your CV.
- Use a clean font – Stick to a professional, readable typeface with consistent formatting.
- No more than 2 pages – Keep it concise to maintain engagement while including all relevant details.
Duty Manager CV profile
Recruiters are busy, and you need a strong hook to convince them to read the rest of your qualifications and the value you’ll bring them. Your CV profile is your chance to summarise your expertise and make a strong first impression.
Duty Manager CV profile examples
Profile 1
Organised Duty Manager with six years of experience in the hospitality industry, focusing on coordinating daily operations, managing staff, and resolving customer issues. Skilled in ensuring compliance with company standards and maintaining a high level of customer satisfaction.
Profile 2
Reliable Duty Manager with four years of experience in retail, specialising in supervising teams, handling inventory, and implementing sales strategies. Proficient in staff training, schedule management, and responding to operational challenges promptly.
Profile 3
Dedicated Duty Manager with over eight years of experience in the leisure and entertainment sector, managing front-line teams and ensuring smooth daily operations. Skilled in health and safety compliance, conflict resolution, and delivering excellent customer experiences.
What to include in your Duty Manager CV profile
Tailor your profile to the role by focusing on your experience, key skills, and achievements that align with the employer’s needs.
Here’s what to include in your Duty Manager CV profile:
- Where you’ve worked – Mention industries or organisations where you’ve managed operations, such as retail, hospitality, or events.
- Your top qualifications – Highlight certifications like ILM Leadership or customer service training.
- Key operational skills – Include expertise in shift planning, team supervision, and conflict resolution.
- Types of operations managed – Reference specific areas you’ve overseen, such as customer-facing teams or back-of-house operations.
- Relevant tools you’ve used – Note which specialist software you made use of in your previous roles, if applicable.
- Crises managed – Showcase your ability to handle high-pressure situations effectively.
Core skills section
The core skills section is your opportunity to highlight the abilities that make you a successful Duty Manager. Tailor the skills you mention here to the ones asked for in the job description, focusing on hard skills rather than the typical “dynamic go-getter” cliches that recruiters overlook.
Top skills for your Duty Manager CV
- Shift Management – Coordinating team schedules to ensure smooth operations.
- Customer Service Leadership – Handling escalations and maintaining excellent service standards.
- Crisis Resolution – Managing emergencies or unexpected challenges calmly and efficiently.
- Team Training and Development – Mentoring and coaching team members to achieve their potential.
- Budget Oversight – Managing daily budgets and ensuring cost efficiency.
- Health and Safety Compliance – Ensuring adherence to workplace safety regulations and protocols.
- Performance Monitoring – Evaluating team and individual performance to identify areas for improvement.
- Inventory Management – Overseeing stock levels and coordinating with suppliers.
Work experience
Your work experience section is the bulk of your CV, where you’ll demonstrate your ability to manage operations and deliver results. Focus on responsibilities that highlight your leadership and problem-solving skills.
List your roles in reverse chronological order, starting with your most recent position. If you’re newer to the field, include relevant experience that shows transferable skills, such as customer service or team leadership.
How to structure jobs
- Outline – Provide an overview of the organisation, your role, and the type of operations you managed.
- Responsibilities – Highlight tasks like managing shifts, resolving customer issues, or overseeing compliance. Use action verbs like “coordinated,” “monitored,” or “implemented.”
- Achievements – Quantify your impact with metrics, such as improved efficiency, increased customer satisfaction scores, or team performance improvements.
Example jobs for Duty Manager
Duty Manager | Luxe Hotel
Outline
Managed daily operations for a luxury hotel, ensuring seamless coordination between departments and delivering a high standard of guest service. Supervised staff and handled escalated customer concerns.
Responsibilities
- Oversaw front desk operations, housekeeping, and food service teams to maintain efficiency.
- Handled guest complaints and resolved issues promptly to ensure satisfaction.
- Monitored staff performance and provided feedback to maintain high service standards.
- Conducted daily briefings to communicate operational priorities and expectations.
- Ensured compliance with health and safety regulations across all departments.
Achievements
- Improved customer satisfaction scores by 15% through enhanced training and service delivery.
- Reduced operational downtime by 20% by streamlining communication between departments.
- Successfully implemented a new staff scheduling system, increasing efficiency by 10%.
Duty Manager | Primark
Outline
Supervised daily store operations for a leading retail chain, focusing on team management, inventory control, and achieving sales targets. Acted as the primary point of contact for staff and customers during shifts.
Responsibilities
- Managed a team of 15 employees, ensuring tasks were completed to a high standard.
- Handled opening and closing procedures, including cash handling and security checks.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Supported staff with training and guidance to improve overall performance.
- Resolved escalated customer issues, maintaining a professional and solution-focused approach.
Achievements
- Increased daily sales by 10% through improved floor management and upselling strategies.
- Reduced stock discrepancies by 25% by implementing a new inventory tracking process.
- Recognised as Employee of the Month for exceptional leadership and problem-solving skills.
Duty Manager | B&G Sports and Leisure
Outline
Oversaw operations for a busy leisure centre, ensuring a safe and enjoyable experience for all visitors. Managed staff schedules, coordinated events, and handled emergencies with professionalism.
Responsibilities
- Supervised front-line staff, including lifeguards, receptionists, and event coordinators.
- Managed daily schedules to ensure adequate staffing levels during peak times.
- Conducted regular health and safety inspections to maintain compliance standards.
- Resolved visitor concerns and incidents promptly and professionally.
- Coordinated with maintenance teams to address facility issues quickly.
Achievements
- Increased visitor retention by 20% through improved customer service initiatives.
- Reduced response times to maintenance issues by 15% with enhanced communication systems.
- Successfully led the team during a major event, earning commendation from senior management.
Education section
The education section highlights the qualifications, like degrees and certificates, that underpin your expertise as a Duty Manager. It’s usually brief as recruiters value experience more, especially in a senior role like this one.
List qualifications in reverse chronological order, starting with the most recent. For newer candidates, emphasise coursework or training that demonstrates your potential.
Best qualifications for Duty Managers
- ILM Level 3 Award in Leadership and Management – Provides foundational training in team supervision and operational efficiency.
- NVQ Level 3 Team Leader – Focuses on practical skills for managing small to medium-sized teams.
- Customer Service Training Certification – Demonstrates skills in handling escalations and delivering exceptional service.
- First Aid at Work Certificate – Ensures preparedness for handling workplace emergencies.
- Health and Safety Compliance Training – Covers essential regulations and protocols for maintaining a safe working environment.
