Head of Customer Service CV example

As the face of a company’s customer service team, your CV must reflect your expertise in managing both people and customer relations.

That’s why we’ve created this guide, filled with insightful tips to help you construct a compelling Head of Customer Service CV.

Take a look at our Head of Customer Service CV example below to kickstart your application.

 

 

 

Head of Customer Service CV example

Head of Customer Service CV 1

Head of Customer Service CV 2

 

This is a good example of a Head of Customer Service CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

 

CV builder

 

Head of Customer Service CV format and structure

In today’s fast-paced job market, recruiters and employers are often short on time. If they can’t locate the information they’re searching for within a few seconds, it could result in them overlooking your application.

To avoid this happening, it’s critical to structure and format your CV in a way that allows them to quickly identify your key skills and offerings, even when they’re pressed for time.

 

How to write a CV

 

Tips for formatting your Head of Customer Service CV

  • Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
  • Readability: Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
  • Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
  • Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

When writing your own CV, break up your CV content into the following key sections:

  • Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
  • CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
  • Core skills section – A bullet-pointed snapshot of your abilities.
  • Work experience – A well-structured list of your relevant work experience.
  • Education – An overview of any relevant qualifications or professional training you have.
  • Hobbies and interests – A short description of any relevant hobbies or interests (optional).

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Kick-start your CV with your contact details, so recruiters can get in touch easily.
Here’s what you should include:

  • Mobile number
  • Email address – Make sure it’s professional, with no silly nicknames.
  • Location – Your town or city is sufficient, rather than a full address.
  • LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

 

Head of Customer Service CV Profile

Make a strong first impression with recruiters by starting your CV with an impactful profile (or personal statement for junior applicants).

This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.

It should be compelling enough to encourage recruiters to read through the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
  • Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
  • Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter.
  • Avoid generic phrases: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

 

Example CV profile for Head of Customer Service

Dynamic Head of Customer Service with 15+ years of success in spearheading the development and deployment of innovative technologies aimed at maximising consumer experiences in the finance industry. Strong familiarity of systems used in multi-channel contact centres. Adept at implementing monitoring mechanisms to proactively recognise and resolve challenging issues faced by clientele.

 

What to include in your Head of Customer Service CV profile?

  • Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
  • Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Head of Customer Service skills to your profile.
  • Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

 

Core skills section CV

 

Important skills for your Head of Customer Service CV

Customer Experience Strategy – Crafting and overseeing the implementation of strategies to enhance customer satisfaction and loyalty.

Complaint Resolution Techniques – Establishing effective methods for resolving customer complaints and reducing escalation rates.

CRM Software Proficiency – Demonstrating advanced knowledge of Customer Relationship Management software to track customer interactions and data.

Contact Centre Management – Running an efficient contact centre, including workforce planning, quality assurance, and technology deployment.

Service Level Agreement (SLA) Creation – Drafting and managing SLAs to set clear expectations for service delivery and customer support response times.

Training Programme Development – Designing comprehensive training programmes for customer service teams to improve service quality and product knowledge.

Multichannel Support Systems – Implementing and managing support across various channels, including phone, email, chat, and social media.

Customer Feedback Analysis – Systematically analysing customer feedback to identify service improvement opportunities and inform business decisions.

Technical Product Knowledge – Maintaining an in-depth understanding of the company’s products or services to provide accurate and helpful information to customers.

Quality Assurance Metrics – Establishing and monitoring key performance indicators for service quality to maintain high standards and continuous improvement.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

 

CV work experience order

 

Structuring each job

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

 

CV role descriptions

 

Outline

Provide a brief overview of the job as a whole, such as what the overriding purpose of your job was and what type of company you worked for.

 

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

 

Key achievements

Round up each role by listing 1-3 key achievements, accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

 

Sample job description for Head of Customer Service CV

Outline

Devise comprehensive strategies for integrating state-of-the-art automation solutions into the client support ecosystem, for an entity which offers wealth management, as well as retail, corporate, and investment banking service.

Key Responsibilities

  • Partner cross-functionally to diligently align efforts and drive a unified approach with broader business objectives.
  • Identify opportunities for RPA to enhance efficacy and reduce expenses.
  • Lead, inspire, and ensure that CS professionals are fully equipped to effective complete their daily duties.
  • Provide guidance on the adoption of digitalisation, further guaranteeing that the department is well-versed in the latest tools and methodologies.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to Head of Customer Service jobs, such as vocational training or degrees.
If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

 

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

 

CV builder

 

When putting together your Head of Customer Service CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!