Customer Support Manager CV example

Leading a team to deliver exceptional customer service is no easy feat.

Your CV should demonstrate your leadership in maintaining customer satisfaction and managing support operations.

Our guide and a Customer Support Manager CV example will ensure your application stands out in a crowded marketplace.

 

 

 

Customer Support Manager CV example

Customer Support Manager CV 1

Customer Support Manager CV 2

 

This is a good example of a Customer Support Manager CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

 

CV builder

 

Customer Support Manager CV format and structure

The format and structure of your CV is important because it will determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

 

How to write a CV

 

Tips for formatting your Customer Support Manager CV

  • Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
  • Readability: Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
  • Design & format: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
  • Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

When writing your CV, break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:

  • Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
  • Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
  • Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
  • Education – Create a snappy summary of your education and qualifications.
  • Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Tuck your contact details into the corner of your CV, so that they don’t take up too much space.
Stick to the basic details, such as:

  • Mobile number
  • Email address – It should sound professional, such as your full name.
  • Location -Just write your rough location, rather than your full address.
  • LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.

 

Customer Support Manager CV Profile

Make a strong first impression with recruiters by starting your CV with an impactful profile (or personal statement for junior applicants).

This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.

It should be compelling enough to encourage recruiters to read through the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: Recruiters have piles of CVs to read through and limited time to dedicate to each, so it pays to showcase your abilities in as few words as possible. 3-4 lines is ideal.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
  • Avoid generic phrases: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!

 

Example CV profile for Customer Support Manager

Strategic Customer Support Manager with 13+ years of experience delivering exceptional service and optimising support operations for leading tech firms in the UK. Proven track record of managing large customer support teams, implementing effective sales strategies, and driving customer satisfaction. Possesses an ILM Level 5 Certificate in Leadership and Management and proficiency in Zendesk and Salesforce.

 

What to include in your Customer Support Manager CV profile?

  • Experience overview: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
  • Targeted skills: Ensure that your profile highlights your key skills that are most relevant to your Customer Support Manager, and tailor them to match the specific job you are applying for. To do this, refer to the job description to closely align your skills with their requirements.
  • Important qualifications: If you have any qualifications which are highly relevant to Customer Support Manager jobs, then highlight them in your profile so that employers do not miss them.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Add a core skills section below your profile to draw attention to your most applicable skills and make them stand out to readers.

This should consist of 2-3 columns of bullet points that emphasise your relevant skills.

Before creating this section, review the job description and compile a list of any specific skills, specializations, or knowledge needed. Incorporate these findings into your list to portray yourself as the ideal candidate for the position.

 

Core skills section CV

 

Important skills for your Customer Support Manager CV

Conflict Resolution – Proven ability to address and resolve customer concerns and conflicts effectively, ensuring customer satisfaction.

Team Leadership – Experience in leading and motivating customer support teams, fostering a positive work environment and achieving performance goals.

Customer Relationship Management (CRM) – Proficiency in utilising CRM systems to manage customer interactions, track issues, and enhance overall customer experience.

Product Knowledge – In-depth understanding of the company’s products or services, enabling accurate and comprehensive assistance to customers.

Communication Proficiency – Strong verbal and written communication skills to interact with customers and provide clear, concise information.

Analytical Thinking – Analytical mindset to assess customer feedback, identify patterns, and implement strategies for continuous improvement.

Multitasking – Capability to handle multiple customer inquiries simultaneously while maintaining a high standard of service.

Training and Development – Experience in training and developing customer support staff, ensuring they possess the skills needed to excel in their roles.

Quality Assurance – Implementation of processes and measures to maintain high-quality customer support, including monitoring interactions and implementing improvements.

Adaptability – Flexibility to adapt to evolving customer needs, industry trends, and organisational changes, ensuring optimal support strategies.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Now it’s time to get stuck into your work experience, which should make up the bulk of your CV.

Begin with your current (or most recent) job, and work your way backwards.

If you’ve got too much experience to fit onto two pages, prioritise space for your most recent and relevant roles.

 

CV work experience

 

Structuring each job

Recruiters will be keen to gain a better idea of where you’ve worked and how you apply your skill-set in the workplace.

However, if they’re faced with huge, hard-to-read paragraphs, they may just gloss over it and move onto the next application.

To avoid this, use the simple 3-step role structure, as shown below:

 

Role descriptions

 

Outline

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

 

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

 

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

 

Sample job description for Customer Support Manager CV

Outline

Manage a 40-person customer support team for established tech company, Solva, overseeing customer care operations for over 50 software products and coordinating recruitment and training.

Key Responsibilities

  • Maintain a comprehensive Salesforce CRM system, streamlining customer data management.
  • Oversee the development of a specialist customer support documentation database.
  • Lead continuous improvement initiatives to ensure up to date company processes.
  • Analyse customer feedback data to identify areas for possible improvement.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to Customer Support Manager jobs, such as vocational training or degrees.

If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

 

Hobbies and interests

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Customer Support Manager, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

 

CV builder

 

Once you’ve written your Customer Support Manager CV, you should proofread it several times to ensure that there are no typos or grammatical errors.

With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.

Good luck with your next job application!