In the realm of customer service, your role as an associate is to ensure satisfaction and support.
Your CV must reflect your dedication to service excellence.
Our guide, with a Customer Service Associate CV example, will help you create a profile that attracts positive attention.
Customer Service Associate CV example
This CV example illustrates the ideal structure and format for your Customer Service Associate CV, making it easy for busy hiring managers to quickly identify your suitability for the jobs you’re applying for,
It also gives some guidance on the skills, experience and qualifications you should emphasise in your own CV.
Customer Service Associate CV format and structure
In a highly competitive job market, recruiters and employers are often inundated with applications. If they can’t find what they’re looking for in your CV quickly, they may skip past your application and move on to the next one in their inbox
Tips for formatting your Customer Service Associate CV
- Length: If you want to hold the reader’s attention and ensure your CV isn’t yawn-worthy, it’s best to stick to two sides of A4 or less. This is more than enough room to highlight why you’re a good match for the role – anything more can quickly become tedious!
- Readability: Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
- Design & format: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
- Photos: Headshot photos aren’t required in a CV by most employers, but some creative and artistic industries like to see them. If you decide to include one, make sure you look smart and professional in the picture.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
When writing your own CV, break up your CV content into the following key sections:
- Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
- CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
- Core skills section – A bullet-pointed snapshot of your abilities.
- Work experience – A well-structured list of your relevant work experience.
- Education – An overview of any relevant qualifications or professional training you have.
- Hobbies and interests – A short description of any relevant hobbies or interests (optional).
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Write your contact details in the top corner of your CV, so that they’re easy to find but don’t take up too much space.
You only need to list your basic details, such as:
- Mobile number
- Email address
- Location – Don’t list your full address. Your town or city, such as ‘Norwich’ or ‘Coventry’ is perfect.
- LinkedIn profile or portfolio URL – Remember to update these before listing them on an application.
Customer Service Associate CV Profile
This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.
It should be compelling enough to encourage recruiters to read through the rest of your CV.
How to write a good CV profile:
- Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
- Tailor it: Not tailoring your profile (and the rest of your CV) to the role you’re applying for, is the worst CV mistake you could make. Before setting pen to paper, look over the job ad and make a note of the skills and experience required. Then, incorporate your findings throughout.
- Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
- Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.
Example CV profile for Customer Service Associate
Dedicated Customer Service Associate with a proven track record of delivering exceptional client experiences in the telecommunications and technology sectors. Possesses over 7 years of expertise in frontline customer support, adept at employing technical knowledge to streamline service solutions and elevate customer satisfaction. Certified GDPR Practitioner with extensive knowledge of Salesforce and JIRA.
What to include in your Customer Service Associate CV profile?
- Experience overview: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience, including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
- Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Customer Service Associate skills to your profile.
- Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
To ensure that your most relevant skills catch the eye of readers, create a core skills section below your profile.
This section should be presented in 2-3 columns of bullet points highlighting your applicable skills. Before crafting this section, carefully examine the job description and create a list of any required skills, specialisms, or knowledge.
Use this list to include the necessary information in your section and present yourself as the ideal match for the position.
Important skills for your Customer Service Associate CV
Customer Communication – Strong verbal and written communication abilities to interact with customers effectively and provide clear and concise information.
Problem Resolution – Ability to identify and address customer concerns or issues, providing satisfactory solutions and ensuring customer satisfaction.
Product Knowledge – In-depth understanding of the products or services offered, enabling accurate and helpful responses to customer inquiries.
Time Management – Efficient management of time to handle multiple customer interactions, ensuring timely and effective resolution of issues.
Empathy and Patience – Capability to empathize with customer concerns and maintain patience, especially in challenging or stressful situations.
Multitasking – Smooth handling of multiple tasks simultaneously, such as answering calls, responding to emails, and managing customer requests.
Conflict Resolution – Proficiency in resolving conflicts or disputes between customers and the ability to de-escalate tense situations.
Positive Attitude – Maintaining a positive and professional demeanor, contributing to a positive customer experience.
Software Proficiency – Mastery of customer relationship management (CRM) software and other relevant tools to efficiently manage customer interactions, data, and issue resolution.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.
So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.
If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.
Structuring each job
Recruiters will be keen to gain a better idea of where you’ve worked and how you apply your skill-set in the workplace.
However, if they’re faced with huge, hard-to-read paragraphs, they may just gloss over it and move onto the next application.
To avoid this, use the simple 3-step role structure, as shown below:
Start with a brief summary of your role as a whole, as well as the type of company you worked for.
Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.
Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.
Lastly, add impact by highlight 1-3 key achievements that you made within the role.
Struggling to think of an achievement? If it had a positive impact on your company, it counts.
For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.
Sample job description for Customer Service Associate CV
Assist with the development of client-centric customer support processes as part of the CS team at leading European technology company, PNTP.
- Devise and implement customer-centric processes to optimise technical support
- Regularly evaluate and interpret performance metrics using Zendesk and JIRA
- Resolve escalated customer conflicts, ensuring timely resolution to maintain client trust
- Proactively engage with clients to collect feedback, ensuring ongoing satisfaction
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
After your work experience, your education section should provide a detailed view of your academic background.
Begin with those most relevant to Customer Service Associate jobs, such as vocational training or degrees.
If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.
Focus on the qualifications that are most relevant to the jobs you are applying for.
Hobbies and interests
Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.
Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.
On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.
Creating a strong Customer Service Associate CV requires a blend of punchy content, considered structure and format, and heavy tailoring.
By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.
Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.
Best of luck with your next application!