Customer Advisor CV example

As a Customer Advisor, your insightful guidance shapes customer experiences.

Your CV should showcase your ability to communicate effectively and solve problems.

Our guide, with a Customer Advisor CV example, will help you highlight your skills in a way that speaks directly to employers.

 

 

 

Customer Advisor CV example

Customer Advisor CV 1

 

This CV example illustrates the ideal structure and format for your Customer Advisor CV, making it easy for busy hiring managers to quickly identify your suitability for the jobs you’re applying for,

It also gives some guidance on the skills, experience and qualifications you should emphasise in your own CV.

 

CV builder

 

Customer Advisor CV format and structure

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

 

How to write a CV

 

Tips for formatting your Customer Advisor CV

  • Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
  • Readability: Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
  • Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
  • Photos: Profile photos or aren’t a requirement for most industries, so you don’t need to add one in the UK – but if you do, just make sure it looks professional

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

Divide your CV into the following major sections when writing it:

  • Name and contact details – Head your CV with your name and contact details, to let the reader know who you are and how to contact you.
  • CV profile – A brief paragraph which summarises your skills and experience and highlights why you’re a good match for the role.
  • Core skills list – A snappy, bullet-pointed list of your most relevant skills.
  • Work experience – A structured list of your work experience in reverse chronological order.
  • Education – A summary of any relevant qualifications or professional training you’ve completed.
  • Hobbies and interests – An optional section, which should only be used if your hobbies are relevant to the jobs you’re applying to.

 

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

  • Mobile number
  • Email address – Use a professional address with no nicknames.
  • Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
  • LinkedIn profile or portfolio URL

 

Customer Advisor CV Profile

To immediately capture the attention of recruiters, begin your CV with a powerful profile (or personal statement for junior applicants).

This is a brief introductory paragraph that summarises your skills, experience, and knowledge.

It should position you as the ideal candidate for the job and encourage recruiters to read on.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
  • Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
  • Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
  • Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

 

Example CV profile for Customer Advisor

Diligent Customer Advisor with 5 years experience delivering exceptional service in various customer-centric roles within the finance and technology sectors. Possessing a solid background in managing complex customer inquiries and providing tailored solutions to ensure customer satisfaction.

 

What to include in your Customer Advisor CV profile?

  • Experience overview: Showcase your aptitude for the job you are aiming for by giving a brief summary of your past work history, including the industries you have worked in, the kinds of employers you have served, and the roles you have held.
  • Targeted skills: Highlight your skills which are most relevant to Customer Advisor jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
  • Important qualifications: Be sure to outline your relevant Customer Advisor qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Customer Advisor jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

 

Core skills section CV

 

Important skills for your Customer Advisor CV

Product Knowledge – In-depth understanding of the company’s products or services, enabling accurate and comprehensive assistance to customers.

Communication Proficiency – Strong verbal and written communication skills to interact with customers and provide clear, concise information.

Problem-Solving – Proven ability to analyse customer issues, identify solutions, and ensure prompt resolution to meet customer satisfaction.

Time Management – Efficient utilisation of time to handle customer inquiries promptly and effectively, maintaining service quality.

Technical Adaptation – Proficient in quickly adapting to new technologies, tools, and software, ensuring efficient handling of customer inquiries in evolving work environments.

Multitasking – Capability to handle multiple customer inquiries simultaneously while maintaining a high standard of service.

Customer Understanding – Ability to understand and empathise with customer concerns, ensuring a positive and supportive interaction.

Technical Proficiency – Familiarity with relevant software, systems, or tools used in customer support, enhancing efficiency and service quality.

Sales Techniques – Knowledge of effective sales techniques to identify potential upselling or cross-selling opportunities during customer interactions.

Conflict Resolution – Proficient in resolving conflicts and addressing challenging situations diplomatically to maintain positive customer relationships.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.

So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.

If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.

 

CV work experience

 

Structuring each job

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

 

Role descriptions

 

Outline

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

 

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

 

Key achievements

To finish off each role and prove the impact you made, list 1-3 stand out achievements, results or accomplishments.

This could be anything which had a positive outcome for the company you worked for, or perhaps a client/customer.
Where applicable, quantify your examples with facts and figures.

 

Sample job description for Customer Advisor CV

Outline

Provide comprehensive support to a diverse range of clients at Barclays, addressing queries and concerns ensuring each client has a positive customer journey.

Key Responsibilities

  • Conduct analysis of all customer inquiries, providing accurate product information
  • Effectively troubleshoot and resolve technical issues related to online banking platforms
  • Work with cross-functional teams to solve customer concerns effectively
  • Maintain records of customer interactions and feedback for compliance purposes

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific Customer Advisor qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

 

Hobbies and interests

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Customer Advisor, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

 

CV builder

 

Once you’ve written your Customer Advisor CV, you should proofread it several times to ensure that there are no typos or grammatical errors.

With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.

Good luck with your next job application!