Can you handle customer relation strategies and convert data into actionable insights?
If so, you could be a huge asset to any business, helping to take their customer relationships to new heights.
But first, you’ve got to prove you’ve got what it takes by building a relationship with the recruiter.
We’ll show you how to do just that with our detailed guide and CRM manager CV example below.
CRM Manager CV example
This CV example showcases the optimal structure and format for your CRM Manager CV, providing a pleasant reading experience for busy recruiters.
It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.
CRM Manager CV format and structure
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
Tips for formatting your CRM Manager CV
- Length: Two sides of A4 makes for the perfect CV length, though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid unnecessary info.
- Readability: Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
- Design & format: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
- Photos: Headshot photos aren’t required in a CV by most employers, but some creative and artistic industries like to see them. If you decide to include one, make sure you look smart and professional in the picture.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
When writing your own CV, break up your CV content into the following key sections:
- Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
- CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
- Core skills section – A bullet-pointed snapshot of your abilities.
- Work experience – A well-structured list of your relevant work experience.
- Education – An overview of any relevant qualifications or professional training you have.
- Hobbies and interests – A short description of any relevant hobbies or interests (optional).
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Begin by sharing your contact details, so it’s easy for employers to give you a call.
Keep to the basics, such as:
- Mobile number
- Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
- Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
- LinkedIn profile or portfolio URL – Remember to update them before you send your application.
CRM Manager CV Profile
This short introduction paragraph should summarise your skills, experience, and knowledge, highlighting your suitability for the job.
It should be compelling enough to encourage recruiters to read through the rest of your CV.
How to write a good CV profile:
- Make it short and sharp: It might be tempting to submit a page-long CV profile, but recruiters won’t have the time to read it. To ensure every word gets read, it’s best to include high-level information only; sticking to a length of 3-5 lines.
- Tailor it: Recruiters can spot a generic, mass-produced CV at a glance – and they certainly won’t be impressed! Before you write your profile (and CV as a whole), read through the job advert and make a list of any skills, knowledge and experience required. You should then incorporate your findings throughout your profile and the rest of your CV.
- Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
- Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.
Example CV profile for CRM Manager
What to include in your CRM Manager CV profile?
- Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
- Targeted skills: Make your most relevant CRM Manager key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
- Important qualifications: If you have any qualifications which are highly relevant to CRM Manager jobs, then highlight them in your profile so that employers do not miss them.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
Create a core skills section underneath your profile to spotlight your most in-demand skills and grab the attention of readers.
This section should feature 2-3 columns of bullet points that emphasise your applicable skills for your target jobs. Before constructing this section, review the job description and compile a list of any specific skills, specialisms, or knowledge required.
Important skills for your CRM Manager CV
CRM Software – Maintaining expertise in CRM software like Salesforce, Microsoft Dynamics, or HubSpot, including configuration, customisation, and operation.
Data Analysis – Analysing customer data and CRM reports to gain insights into customer behaviour and trends.
Customer Segmentation – Segmenting customer databases for targeted marketing campaigns and personalised communication strategies.
Marketing Automation – Implementing and managing marketing automation within the CRM to streamline processes and enhance customer engagement.
Sales Process Optimisation – Utilising CRM tools to optimise sales processes, track sales performance, and enhance sales team productivity.
Database Management – Maintaining and managing customer databases within the CRM, ensuring data quality and accuracy.
Training and Support – Training and supporting staff in CRM usage, ensuring effective adoption and utilisation across the organisation.
Reporting and Dashboard Creation – Developing custom reports and dashboards in the CRM for real-time performance tracking and decision-making.
Integration of CRM with Other Systems – Integrating CRM systems with other business platforms like ERP or marketing software for seamless data flow and efficiency.
Project Management – Managing CRM projects, including system upgrades, migrations, or new implementations, from inception to completion.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Recruiters will be itching to know more about your relevant experience by now.
Kick-start this section with your most recent (or current) position, and work your way backwards through your history.
You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.
Structuring each job
Whilst writing your CV, it’s essential to look at it from the eyes of a recruiter.
If they’re met with giant blocks of text which are impossible to navigate, they might get frustrated and skip onto the next CV.
Instead, make use of the 3-step structure shown below, to give them a pleasant reading experience.
Start with a solid introduction to your role as a whole, in order to build some context.
Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.
Next, write up a punchy list of your daily duties and responsibilities, using bullet points.
Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.
Lastly, add impact by highlight 1-3 key achievements that you made within the role.
Struggling to think of an achievement? If it had a positive impact on your company, it counts.
For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.
Sample job description for CRM Manager CV
Manage client relations for a fast-growing sustainable beauty brand with an annual revenue of £5.2 million, working with the Sales and Marketing departments to implement effective CRM strategies.
- Liaise with account managers to develop and execute targeted CRM campaigns for a diverse client portfolio
- Continuously monitor industry trends and consumer demands
- Research and identify potential clients to support database growth, reporting findings to account managers and sales department
- Monitor client interactions and update system profiles
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.
If you’re an experienced candidate, simply include the qualifications that are highly relevant to CRM Manager roles.
However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.
You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.
Hobbies and interests
This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.
If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.
Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.
Creating a strong CRM Manager CV requires a blend of punchy content, considered structure and format, and heavy tailoring.
By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.
Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.
Best of luck with your next application!