Call Centre Agent CV example

Connecting with customers and resolving their issues is your call of duty.

Let’s ensure your CV communicates your customer service skills and telephone etiquette effectively.

Our guide, along with a call centre agent CV example, will help you dial in your experience and skills to secure your next role.

 

 

 

Call Centre Agent CV example

Call Centre Agent CV 1

Call Centre Agent CV 2

 

This CV example demonstrates the type of info you should be including within your Call Centre Agent CV, as well as how to format and layout the content in a way which looks professional and is easy for time-strapped recruiters to read.

This is the look and feel you should be aiming for, so remember to refer back to it throughout your CV writing process.

 

CV builder

 

Call Centre Agent CV format and structure

Your CV is the first impression you’ll make on anybody who reads it.

A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.

You can do this by using a clear structure and formatting your content with some savvy formatting techniques – check them out below:

 

How to write a CV

 

Tips for formatting your Call Centre Agent CV

  • Length: Two sides of A4 makes for the perfect CV length, though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid unnecessary  info.
  • Readability: Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
  • Design & format: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
  • Photos: Profile photos or aren’t a requirement for most industries, so you don’t need to add one in the UK – but if you do, just make sure it looks professional

 

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

 

CV formatting tips

 

 

CV structure

When writing your CV, it’s important to structure the content into the following key sections to ensure easy digestion by busy recruiters and hiring managers:

  • Contact details: List your contact details at the top of your CV to prevent them from being overlooked.
  • Profile: Begin with an introductory paragraph that captures recruiters’ attention and summarises what you have to offer employers.
  • Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
  • Education: Provide a brief summary of your education and qualifications.
  • Interests and hobbies: An optional section to showcase any hobbies that highlight transferable skills relevant to your target jobs.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

 

Contact Details

Contact details

 

Kick-start your CV with your contact details, so recruiters can get in touch easily.
Here’s what you should include:

  • Mobile number
  • Email address – Make sure it’s professional, with no silly nicknames.
  • Location – Your town or city is sufficient, rather than a full address.
  • LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

 

Call Centre Agent CV Profile

Your CV profile is basically a short introductory paragraph, which summarises your key selling points and highlights why you’d make a good hire.

So, write a well-rounded summary of what you do, what your key skills are, and what relevant experience you have.

It needs to be short, snappy and punchy and, ultimately, entice the reader to read the rest of your CV.

 

CV profile

 

How to write a good CV profile:

  • Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
  • Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

 

Example CV profile for Call Centre Agent

Adaptable Call Centre Agent with 5+ years of experience in providing exceptional support to people who contact banks via phone. Proven ability to explain complex financial concepts, navigate highly secure databases, and entry correct data. Focused on leveraging time management competencies to prioritise tasks and attain performance metrics and SLAs. 

 

What to include in your Call Centre Agent CV profile?

  • Experience overview: Showcase your aptitude for the job you are aiming for by giving a brief summary of your past work history, including the industries you have worked in, the kinds of employers you have served, and the roles you have held.
  • Targeted skills: Ensure that your profile highlights your key skills that are most relevant to your Call Centre Agent, and tailor them to match the specific job you are applying for. To do this, refer to the job description to closely align your skills with their requirements.
  • Important qualifications: If you have any qualifications which are highly relevant to Call Centre Agent jobs, then highlight them in your profile so that employers do not miss them.

 

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Create a core skills section underneath your profile to spotlight your most in-demand skills and grab the attention of readers.

This section should feature 2-3 columns of bullet points that emphasise your applicable skills for your target jobs. Before constructing this section, review the job description and compile a list of any specific skills, specialisms, or knowledge required.

 

Core skills section CV

 

Important skills for your Call Centre Agent CV

Customer Communication – Proficiency in conveying information clearly and understanding customer queries, ensuring effective communication over the phone.

IT Proficiency – Competence in using computers, call centre software, and database systems for handling customer information and queries.

Problem Resolution – Ability to quickly assess customer issues and find effective solutions, often requiring creative thinking and initiative.

Customer Service Excellence – Providing high-quality customer service, including handling complaints and queries with patience and professionalism.

Data Entry Accuracy – Precision in entering and updating customer data and call information in the system, maintaining data integrity.

Sales Techniques – Knowledge of sales principles and techniques for promoting products or services, upselling, and meeting sales targets.

Empathy and Active Listening – Ability to empathise with customers, demonstrating understanding and patience, and actively listening to their concerns.

Telephone Etiquette – Understanding and practicing proper telephone etiquette, including greeting customers and ending calls professionally.

Call Queue Management – Managing time effectively, especially when handling high volumes of calls and ensuring timely resolution of customer queries.

Knowledge of Products or Services – Familiarity with the company’s products or services to provide accurate and helpful information to customers.

 

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

 

CV builder

 

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

 
Work experience
 

Structuring each job

Whilst writing your CV, it’s essential to look at it from the eyes of a recruiter.

If they’re met with giant blocks of text which are impossible to navigate, they might get frustrated and skip onto the next CV.

Instead, make use of the 3-step structure shown below, to give them a pleasant reading experience.

 
Role descriptions
 

Outline

Firstly, give the reader some context by creating a punchy summary of the job as a whole.

You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.

 

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

 

Key achievements

Lastly, add impact by highlight 1-3 key achievements that you made within the role.

Struggling to think of an achievement? If it had a positive impact on your company, it counts.

For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.

 

Sample job description for Call Centre Agent CV

Outline

Deliver excellent service through telephone interactions, for an entity which provides savings/checking accounts, loans, mortgages, and wealth management expertise to individuals and SMEs.

Key Responsibilities

  • Address inquiries regarding outstanding balances, transactions, statements, and general banking information.
  • Investigate concerns, complaints, or issues in a prompt and precise manner.
  • Coordinate with other departments to ensure timely resolution of escalated problems.
  • Convey important and up-to-date knowledge of relevant solutions, policies, and procedures.

 

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

  • Degree
  • GCSE’s
  • A levels

As well as any specific Call Centre Agent qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.

 

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

 

CV builder

 

A strong, compelling CV is essential to get noticed and land interviews with the best employers.

To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.

Remember to triple-check for spelling and grammar errors before hitting send.

Good luck with the job search!