As a concierge, your job is to ensure the best possible holiday experience for your hotel guests – and that means having both knowledge and great customer service skills.
If you’re unsure how to best show off your experience and achievements in a readable, impressive way, it’s all about finding the right structure.
Have a look at our concierge CV example, so you can see how to structure your own CV effectively and guarantee that first interview.
Concierge CV example
This example CV demonstrates how to structure and format your own Concierge CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.
It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.
Concierge CV structure & formatting
First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..
Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.
How to format your CV
- Length: If you want to hold the reader’s attention and ensure your CV isn’t yawn-worthy, it’s best to stick to two sides of A4 or less. This is more than enough room to highlight why you’re a good match for the role – anything more can quickly become tedious!
- Readability: Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
- CV design: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
- Photographs: Profile photos or aren’t a requirement for most industries, so you don’t need to add one in the UK – but if you do, just make sure it looks professional
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our CV Builder and use one of our eye-catching professional CV templates.
As you write your CV, work to the simple but effective structure below:
- Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
- CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
- Core skills section – Add a short but snappy list of your relevant skills and knowledge.
- Work experience – A list of your relevant work experience, starting with your current role.
- Education – A summary of your relevant qualifications and professional/vocational training.
- Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.
Now, let’s take a closer look at what you should include in each section of your CV.
CV Contact Details
Make it easy for recruiters to get in touch, by heading your CV with your contact details.
There’s no need for excessive details – just list the basics:
- Mobile number
- Email address – Use a professional address with no nicknames.
- Location – Just write your your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
- LinkedIn profile or portfolio URL
Concierge CV Profile
Your CV profile is basically a short introductory paragraph, which summarises your key selling points and highlights why you’d make a good hire.
So, write a well-rounded summary of what you do, what your key skills are, and what relevant experience you have.
It needs to be short, snappy and punchy and, ultimately, entice the reader to read the rest of your CV.
CV profile writing tips:
- Make it short and sharp: Recruiters have piles of CVs to read through and limited time to dedicate to each, so it pays to showcase your abilities in as few words as possible. 3-4 lines is ideal.
- Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
- Don’t add an objective: Want to talk about about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
- Avoid generic phrases: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!
Example CV profile for Concierge
What to include in your Concierge CV profile?
- Summary of experience: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience, including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
- Relevant skills: Make your most relevant Concierge key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
- Vital qualifications: Be sure to outline your relevant Concierge qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.
As Concierge jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.
It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.
Vital skills for your Concierge CV
Customer Service – ensuring a white-glove level of service designed to elicit next-level customer loyalty.
Telephone Etiquette – providing a professional call answering service to take the calls, pass on messages and make appointments.
Conflict Resolution – working through issues and complaints to ensure the satisfaction of the customer.
Reservation Management – booking reservations and making amendments as required to ensure the satisfaction of the customer.
Relationship Building – maintaining positive and professional relationships with colleagues and customers.
Quick tip: Our CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Your work experience section
Now that recruiters have a good overview of your skills and abilities, you need to jump into the detail of your career history.
Give them a more thorough insight into what you can do by creating a detailed list of your relevant experience.
Start with your current role, and work backwards through all the relevant positions you’ve held.
This could be freelance, contract or voluntary work too; as long as it’s related to the role you’re applying for.
Structuring each role
Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.
Use the 3-step structure, shown in the below example, below to achieve this.
Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.
Next, write up a punchy list of your daily duties and responsibilities, using bullet points.
Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.
Lastly, add impact by highlight 1-3 key achievements that you made within the role.
Struggling to think of an achievement? If it had a positive impact on your company, it counts.
For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.
Sample job description for Concierge CV
Responsible for delivering seamless guest service and creating memorable experiences for one of the world’s most iconic hotel that attracts 40K+ customer every year.
- Provide excellent services by welcoming/greeting guests upon entry, answering questions, confirming reservations, and timely resolving problems.
- Responded to phone and email queries from potential guests in a respectful manner.
- Understand customer needs and execute personalised solutions by suggesting activities and facilities offered by hotel.
- Acquire extensive knowledge of nearby entertainment venues to drive business profits.
Quick tip: Create impressive job descriptions easily in our CV Builder by adding pre-written job phrases for every industry and career stage.
Education and qualifications section
Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.
If you’re an experienced candidate, simply include the qualifications that are highly relevant to Concierge roles.
However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.
You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.
Hobbies and interests
This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.
If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.
Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.
Writing your Concierge CV
Once you’ve written your Concierge CV, you should proofread it several times to ensure that there are no typos or grammatical errors.
With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.
Good luck with your next job application!