As a hotel operations manager, you’re not just responsible for budgeting, inventory and customer satisfaction, you also have to think about recruiting, staff training and marketing initiatives.
So how do you prove you can do all of that on just one or two sides of paper?
Well, you can start by using our step-by-step writing guide, complete with a hotel operations manager CV example to inspire you.
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Hotel Operations Manager CV example
This example CV demonstrates how to structure and format your own Hotel Operations Manager CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.
It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.
Hotel Operations Manager CV layout and format
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
You can do this by using a clear structure and formatting your content with some savvy formatting techniques – check them out below:
Tips for formatting your Hotel Operations Manager CV
- Length: Whether you’ve got one year or three decades of experience, your CV should never be more than two sides of A4. Recruiters are busy people who’re often juggling numerous roles and tasks, so they don’t have time to read lengthy applications. If you’re a recent graduate or don’t have much industry experience, one side of A4 is fine.
- Readability: By formatting your section headings with bold or a different colour font and using bullet points to break up large blocks of text, you can help busy recruiters quickly scan through your CV. This makes it easier for them to find important details without wasting time.
- Design: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
- Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
CV structure
When writing your CV, break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:
- Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
- Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
- Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
- Education – Create a snappy summary of your education and qualifications.
- Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Contact Details
Start off your CV with a basic list of your contact details.
Here’s what you should include:
- Mobile number
- Email address – It’s often helpful to make a new email address, specifically for your job applications.
- Location – Share your town or city; there’s no need for a full address.
- LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date
Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.
Hotel Operations Manager CV Profile
Your CV profile (or personal statement, if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.
It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.
Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!
CV profile writing tips:
- Make it short and sharp: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
- Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
- Don’t add an objective: Career goals and objectives are best suited to your cover letter, so don’t waste space with them in your CV profile.
- Avoid generic phrases: “Determined team player who always gives 110%” might seem like a good way to fill up your CV profile, but generic phrases like this won’t land you an interview. Recruiters hear them time and time again and have no real reason to believe them. Instead, pack your profile with your hard skills and tangible achievements.
Example CV profile for Hotel Operations Manager
What to include in your Hotel Operations Manager CV profile?
- Experience overview: Showcase your aptitude for the job you are aiming for by giving a brief summary of your past work history, including the industries you have worked in, the kinds of employers you have served, and the roles you have held.
- Targeted skills: Ensure that your profile highlights your key skills that are most relevant to your Hotel Operations Manager, and tailor them to match the specific job you are applying for. To do this, refer to the job description to closely align your skills with their requirements.
- Key qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.
It should be made up of 2-3 columns of bullet points of your relevant skills.
Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.
Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.
Important skills for your Hotel Operations Manager CV
Operational Management – Managing the day-to-day operations of the hotel and ensuring that guests have a comfortable and enjoyable stay.
Budget Management – Managing budgets and allocating resources effectively to ensure the hotel runs efficiently.
Sales and Marketing – Developing and implementing sales and marketing strategies to drive occupancy rates and revenue.
Customer Service – Providing excellent customer service to guests, ensuring their needs are met and their expectations are exceeded.
Problem Resolution – Identifying and solving problems quickly and efficiently, ensuring minimal disruption to the hotel’s operations.
Health and Safety – Ensuring that the hotel is compliant with health and safety regulations and that guests and staff are always safe.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Work experience section
Next up is your work experience section, which is normally the longest part of your CV.
Start with your current (or most recent) job and work your way backwards through your experience.
Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.
Structuring each job
If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.
Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:
Outline
Firstly, give the reader some context by creating a punchy summary of the job as a whole.
You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.
Key responsibilities
Next, write up a punchy list of your daily duties and responsibilities, using bullet points.
Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.
Key achievements
Round up each role by listing 1-3 key achievements, accomplishments or results.
Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.
Sample job description for Hotel Operations Manager CV
Outline
Oversee accommodation, F&B, reception, conference, banqueting, and spa processes, for one of the largest hotel brands with 590+ hotels and 40K+ guest rooms across the UK, Ireland, and Spain that offers 500K global customers the ideal base when travelling.
Key Responsibilities
- Monitor hotel operations, including front desk, occupancy rates, housekeeping, maintenance, security, and catering to ensure quality standards are met.
- Develop and implement commercial plans aimed at maximising brand awareness, profitability, sales, market share, and customer experiences.
- Manage finances by controlling budgets, negotiating vendor contracts, purchasing assets, and discovering ways of reducing costs without diminishing quality.
- Conduct regular fire, health, safety, cleanliness, and service delivery audits aligned with high industry standards.
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
Education and qualifications
Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.
If you’re an experienced candidate, simply include the qualifications that are highly relevant to Hotel Operations Manager roles.
However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.
You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.
Hobbies and interests
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Hotel Operations Manager, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
A strong, compelling CV is essential to get noticed and land interviews with the best employers.
To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.
Remember to triple-check for spelling and grammar errors before hitting send.
Good luck with the job search!