Bank Customer Service CV example

Andrew Fennell Andrew Fennell

Getting a good banking sector customer service role can be tough in today’s competitive job market, but having a strong CV will make it much easier.

This guide will show you how to write a winning CV, and even includes a Banking Sector Customer Service CV example to help you get started.

 

Guide contents

  • Banking Sector Customer Service CV example
  • CV layout and format
  • Your CV profile
  • Work experience
  • Education section

 

 

Bank Customer Service CV example

Bank Customer Service CV 1

Bank Customer Service CV 2

 

This example CV demonstrates how to structure and format your own Banking Sector Customer Service CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are the best candidate for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be making prominent in your own CV.

 

Bank Customer Service CV layout and format

If you focus purely on the written content of your CV but ignore the style and layout, your efforts could end up wasted.

No matter how suitable you are for the role, no recruiter wants to spend time squinting and trying to navigate a badly designed and disorganised CV.

Instead, make sure to organise your content into a simple structure and spend some time formatting it for ease of reading – it will ensure every recruiter and hiring manager can read your CV with ease.

 

CV format and structure

 

Formatting advice

  • Length: Two sides of A4 makes for the the perfect CV length, though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid waffle.
  • Readability: Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
  • Design: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
  • Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

 

CV builder

 

CV structure

When writing your own CV, break up your CV content into the following key sections:

  • Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
  • CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
  • Core skills section – A bullet-pointed snapshot of your abilities.
  • Work experience – A well-structured list of your relevant work experience.
  • Education – An overview of any relevant qualifications or professional training you have.
  • Hobbies and interests – A short description of any relevant hobbies or interests (optional).

Now I’ll tell you exactly what you should include in each CV section.

 

 

CV Contact Details

Contact details

 

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

  • Mobile number
  • Email address – Use a professional address with no nicknames.
  • Location – Just write your your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
  • LinkedIn profile or portfolio URL

 

 

Bank Customer Service CV Profile

Your CV profile is the first thing recruiters will read – so your goal is to give them a reason to read onto the end of the document!

Create a short and snappy paragraph that showcases your key skills, relevant experience and impressive accomplishments.

Ultimately, it should prove to the reader that you’ve got what it takes to carry out the job.

 

CV profile

 

Tips for creating an strong CV profile:

  • Keep it concise: It might be tempting to submit a page-long CV profile, but recruiters won’t have the time to read it. To ensure every word gets read, it’s best to include high-level information only; sticking to a length of 3-5 lines.
  • Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
  • Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
  • Avoid cliches: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

 

What to include in your Bank Customer Service CV profile?

  • Summary of experience: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
  • Relevant skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important banking sector sustomer service skills to your profile.
  • Essential qualifications: Be sure to outline your relevant banking sector customer service qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: Your CV is your first impression on recruiters, so it’s vital to avoid spelling and grammar mistakes if you want to appear professional. Use our CV builder to add pre-written content that has been crafted by recruitment experts.

 

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As banking sector customer service jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

 

Core skills CV

 

CV builder

 

Work experience/Career history

Now it’s time to get stuck into your work experience, which should make up the bulk of your CV.

Begin with your current (or most recent) job, and work your way backwards.

If you’ve got too much experience to fit onto two pages, prioritise space for your most recent and relevant roles.

 

CV work experience

 

Structuring your roles

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

 

Role descriptions

 

Outline

Firstly, give the reader some context by creating a punchy summary of the job as a whole.

You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.

 

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

 

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

 

 

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

  • Degree
  • GCSE’s
  • A levels

As well as any specific banking sector customer service qualifications that are essential to the jobs you are applying for.
Note down the name of the qualification, the organisation at which you studied, and the date of completion.

 

 

Interests and hobbies

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

 

CV builder

 

Writing your Bank Customer Service CV

When putting together your Banking Sector Customer Service CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Remember to triple-check for spelling and grammar errors before hitting send. If you’re unsure, use our CV builder to add pre-written expert content with one click.

Good luck with your job search!