If you offer first-class customer service and want to help people on their travels, you belong in the airport.
But in order to land the job, you need a strong CV that’s going to get your job search off the ground.
To help you with this, we’ve put together a step-by-step writing guide and airport customer service CV example.
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Airport Customer Service CV example
This is a good example of an Airport Customer Service Assistant CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.
Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.
Airport Customer Service CV format and structure
First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..
Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.
Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.
Tips for formatting your Airport Customer Service CV
- Length: Recruiters will be immediately put off by lengthy CVs – with hundreds of applications to read through, they simply don’t have the time! Grabbing their attention with a short, snappy and highly relevant CV is far more likely to lead to success. Aim for two sides of A4 or less.
- Readability: Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
- Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
- Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.
CV structure
When writing your CV, break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:
- Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
- Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
- Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
- Education – Create a snappy summary of your education and qualifications.
- Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.
Now you understand the basic layout of a CV, here’s what you should include in each section of yours.
Contact Details
Tuck your contact details into the corner of your CV, so that they don’t take up too much space.
Stick to the basic details, such as:
- Mobile number
- Email address – It should sound professional, such as your full name.
- Location -Just write your rough location, rather than your full address.
- LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.
Airport Customer Service CV Profile
Your CV profile is the first thing recruiters will read – so your goal is to give them a reason to read onto the end of the document!
Create a short and snappy paragraph that showcases your key skills, relevant experience and impressive accomplishments.
Ultimately, it should prove to the reader that you’ve got what it takes to carry out the job.
How to write a good CV profile:
- Make it short and sharp: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
- Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
- Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter.
- Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts
Example CV profile for Airport Customer Service
What to include in your Airport Customer Service CV profile?
- Experience overview: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
- Targeted skills: Make your most relevant Airport Customer Service key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
- Important qualifications: If you have any qualifications which are highly relevant to Airport Customer Service Agent jobs, then highlight them in your profile so that employers do not miss them.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
To ensure that your most relevant skills catch the eye of readers, create a core skills section below your profile.
This section should be presented in 2-3 columns of bullet points highlighting your applicable skills. Before crafting this section, carefully examine the job description and create a list of any required skills, specialisms, or knowledge.
Use this list to include the necessary information in your section and present yourself as the ideal match for the position.
Important skills for your Airport Customer Service CV
Customer Service Excellence – Providing exceptional customer service by understanding customer needs, resolving complaints, and delivering a positive experience.
Effective Communication – Interacting with passengers, airline staff, and other airport personnel in a clear and professional manner.
Multilingualism – Maintaining proficiency in multiple languages to effectively communicate with a diverse range of passengers from different backgrounds and nationalities.
Conflict Resolution – Handling difficult situations and conflicts with calmness, diplomacy, and professionalism to ensure customer satisfaction and maintain a positive airport environment.
Problem Resolution – Quickly identifying and addressing customer issues, finding solutions, and making appropriate decisions in a fast-paced airport environment.
Airport Technology – Utilising airline reservation systems, check-in software, and customer service platforms, to assist passengers with bookings, check-ins, and queries.
Airport Operations – Maintaining an in-depth understanding of airport operations, including check-in procedures, security protocols, baggage handling, and boarding processes, to provide accurate information and guidance to passengers.
Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Work experience
Recruiters will be itching to know more about your relevant experience by now.
Kick-start this section with your most recent (or current) position, and work your way backwards through your history.
You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.
Structuring each job
The structure of your work experience section can seriously affect its impact.
This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.
Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:
Outline
Firstly, give the reader some context by creating a punchy summary of the job as a whole.
You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.
Key responsibilities
Next up, you should write a short list of your day-to-day duties within the job.
Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.
Key achievements
Round up each role by listing 1-3 key achievements, accomplishments or results.
Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.
Sample job description for Airport Customer Service CV
Outline
Work as part of the airport service team at one of the largest airports in the UK with over 80 million passengers flying annually, checking in customers, and providing efficient and friendly customer service.
Key Responsibilities
- Assist passengers with baggage check-in, security procedures, additional needs provision, and boarding processes
- Coordinate with airlines, ground staff, and other airport departments to ensure smooth flight operations and avoid missed flights
- Process ticket sales and resolve booking and ticketing issues
- Respond to and escalate passenger inquiries and complaints
Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.
Education section
In your education section, make any degrees, qualifications or training which are relevant to Airport Customer Service roles a focal point.
As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.
Hobbies and interests
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby, or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as an Airport Customer Service Agent, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
When putting together your Airport Customer Service CV, there are a few key points to remember
Always tailor your CV to the target role, even if it means creating several versions for different roles.
Additionally, remember that the structure and format of your CV needs just as much attention as the content.
Good luck with your job search!