Customer Success Manager resume example

Andrew Fennell photo Andrew Fennell

Customer success managers play a vital role in building strong relationships with customers.

But before you can jump in and win their loyalty, you first need to win over the recruiter to get the job.

You need to put your power of persuasion to good use and create an attention-grabbing resume that sells your skills.

And you can do just that with our helpful customer success manager resume example below.

 

 

 

Customer Success Manager Resume Example

Customer Success Manager Resume 1

Customer Success Manager Resume 2

 

This example Customer Success Manager resume gives you a general idea of how to structure your own resume, along with the type of content you need to include.

Sticking with this resume format will help you to get noticed by employers and ensure that they can quickly see the benefit of hiring you.

Now, lets take a look at how to write your own winning resume.

 

CV builder

 

Customer Success Manager resume layout and format

The format and layout of your resume can make or break its success.

Sure, it’s great to pack your resume with lots of impressive skills and knowledge, but if the page is not structured clearly, hiring managers will struggle to find the important stuff!

Above all, your resume should be easy-to-read and professional looking.

Follow these formatting tips to get noticed.

 

How to write a resume

 

Resume formatting tips

  • Length: Keep your resume to 2 pages or under. You’ve probably heard that recruiters and hiring managers don’t have lots of time to read every resume, so keep yours brief if you want to ensure that they read all of the important info in yours.
  • Font and text: Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
  • Design & structure: Go with a resume design that looks good, but also allows for easy reading and navigation for employers. Ensure the page is clearly split up into sections by adding large font headings and dividing borders. Keep the color scheme simple and don’t overcrowd the page.
  • Photos and images: You are not obliged to add a photo to your resume in the USA, but it can be a nice way of adding some life to the document.

 

Quick tip: Formatting a resume to look professional can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching resume templates.

 

Resume formatting tips

 

 

Resume layout

Add the following sections when you write your resume.

  • Name and contact details – Add to the very top of your resume to introduce yourself and make it super-easy for recruiters to get in touch.
  • Resume summary – Reel hiring managers in with an “elevator pitch” style paragraph which sums up your suitability for the job.
  • Skills section – A short and sharp list of your most important skills, that can be quickly skim-read.
  • Work experience – List your previous jobs (from newest to oldest) detailing the skills learnt and applied in each.
  • Education – List your qualifications and professional training.
  • Additional info – If it helps your application, you can add an extra section for things like hobbies and interests.

Now here’s exactly what you should include in each of these sections in your resume.

 

Resume Contact Details

Contact details

 

Keep your contact details short to save resume space and include the following.

  • Name and profession title
  • Cell phone number
  • Location – Add your local area such as Silicon Valley or New York, unless you are looking for work in a different location
  • Email address – Keep it professional and don’t use an old address that you thought was cool in high school, but now looks a bit embarrassing.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

 

Customer Success Manager Resume Summary

Start your resume with a bang by adding a powerful summary to the top, summarizing your most valuable skills and experience.

This short paragraph is your chance to show recruiters why you are a perfect fit for the job and encourage them to read more of your resume.

 

resume profile

 

Tips for creating an strong resume summary:

  • Keep it brief: Aim for a short punchy paragraph of 4-7 lines. This is just enough info to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters at such an early stage in the resume.
  • Tailor it: Ensure your profile makes an impact by matching it closely to the requirements of the job description, copying as many key terms as possible.
  • Avoid cliches: You may be a “team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.

 

Example resume summary for Customer Success Manager

Results-focussed Customer Success Manager with over 6 years’ experience managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events. Highly regarded for improving team performance on customer service metrics and SLA delivery. Skilled in providing attentive customer service, managing customer relationships, and increasing customer retention by fostering long-term relationships. Focussed on developing and implementing process improvements to drive company growth and technical innovation.

 

What to include in your Customer Success Manager Resume summary?

  • Summary of professional experience: Provide an overview of the type of work you have done in the past and the impact you have made at previous employers.
  • Relevant skills: Scatter your most in-demand Customer Success Manager skills through your summary to ensure they are noticed quickly by hiring managers.
  • Essential qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Customer Success Manager roles you are applying to.

 

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one click in our Resume Builder. All written by our recruitment experts and easily tailored to suit your unique skillset.

 

Core skills section

Sitting just underneath your resume summary, your core skills section gives recruiters 4-10 of your most in-demand skills in just a glance.

As Customer Success Manager jobs may get hundreds of applications, this is a great way to stand out and quickly grab hiring managers’ attention.

It should be made up of 2-3 columns of bullet points and highlight attributes that are hyper-relevant to the jobs you are aiming for.

 

Core skills section resume

 

Best skills for your Customer Success Manager resume

  • Sales pipeline management – Tracking every sales opportunity from initial contact through to successful closing.
  • Client satisfaction and retention – Ensuring customers are satisfied and increasing the rate at which customers stay with the business.
  • Account and territory management – Generating revenue and developing sales on both specific accounts and wider geographical territories.
  • Market trend analysis – Comparing industry data, identifying and recognizing consistent trends or results that could be used to map influence the sales strategy.
  • Sales forecasting – Accurately estimating how much money you will make from your current sales opportunities.

 

Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews.

 

CV builder

 

Work experience section

Now that you’ve reeled recruiters in with your awesome summary, it’s time to delve into your work experience.

Here you’ll list your previous jobs (starting with your most recent and working backward) and showcase how you apply your skills in the workplace.

Provide lots of detail in recent jobs, and less in older roles.

If you have no relevant paid experience, you can include voluntary work and placements – but if you have lots of experience, you can leave out some of the really old jobs.

 

Work experience resume

 

Structuring your job descriptions

It’s easy to overwhelm readers when writing about a job you have been doing for years or even months.

Break the information up like this to keep it simple for recruiters to understand.

 

Role descriptions

 

Job outline

Kick off each role with a high-level overview to summarize the focus of the job, what the organization/department does, and how you fit into the bigger picture.

 

Key responsibilities

List your notable responsibilities in short sharp bullet points to demonstrate your input and how you contributed to the organization’s success.

Highlight the skills that are most important to the roles you are applying for.

 

Key achievements

Show employers the value you can bring to them by adding a few achievements to your jobs.

Whether you’ve saved the company money or improved an internal process, let recruiters know

Add some numbers to give readers a real scale of the impact, e.g. “reduced call wait time by 10%”

 

Example job for Customer Success Manager resume

Outline
Working for a US leading technology provider, managing a team of 12 Account Managers and 35+ Customer Service Representatives. Responsible for developing an integrated Customer Service Team that includes all aspects of the customer experience from initial application to billing and retention.

 

Key Responsibilities

  • Manage the client on-boarding processes, ensuring that client expectations and goals are fully met
  • Develop new customer training sessions including conducting webinars and workshops for new clients
  • Establish and monitor individual productivity, income, and quality metrics to compliment corporate-specific metrics
  • Analyze and report departmental income, business trends and employee statistics on a weekly basis

 

Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education resume section

Near the end of your resume add your education section

Experienced candidates should keep it brief and focus on professional qualifications – and junior candidates can include high school diplomas, college degrees etc.

 

Additional info for your resume

The additional info section is optional but can be useful if you have anything else to add that could benefit your application.

For example ,you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.

 

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Writing your Customer Success Manager resume

Following the steps in this guide will help you to create a winning Customer Success Manager and bag lots of interviews.

If you want some more help through the process, try our resume builder for expert guidance and tons of pre-written resume content.

Good luck with your job search!