Being a complaints handler isn’t an easy job, and your day-to-day responsibilities involve handling customer queries, dealing with unpleasant customers, and providing quick solutions.
When looking to fill this role, employers are going to be searching for someone dependable, with strong interpersonal skills and a knack for de-escalating any situation.
Not sure how to show off these skills on your CV? Using our complaints handle CV example, get inspired and learn how to show off both your personal and professional accomplishments.
Complaints Handler CV example
Unsure of what your Complaints Handler CV should look like?
Have a look at the CV example above to get familiar with the structure, layout and format of a professional CV.
As you can see, it provides plenty of relevant information about the applicant but is still very easy to read, and brief – which will please busy recruiters and hiring managers.
Complaints Handler CV structure & formatting
Recruiters and employers are busy, and if they can’t find the information they’re looking for in a few seconds, it could be game over for your application.
You need to format and structure your CV in a way which allows the reader to pick out your key information with ease, even if they’re strapped for time.
It should be clear, easily legible, well-organised and scannable – check out some simple tips and tricks below:
How to format your CV
- Length: Whether you’ve got one year or three decades of experience, your CV should never be more than two sides of A4. Recruiters are busy people who’re often juggling numerous roles and tasks, so they don’t have time to read lengthy applications. If you’re a recent graduate or don’t have much industry experience, one side of A4 is fine.
- Readability: Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
- CV design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
- Photographs: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.
Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our partner’s CV builder and use one of their eye-catching professional CV templates.
When writing your CV, break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:
- Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
- Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
- Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
- Education – Create a snappy summary of your education and qualifications.
- Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.
Now, let’s take a closer look at what you should include in each section of your CV.
CV Contact Details
Kick-start your CV with your contact details, so recruiters can get in touch easily.
Here’s what you should include:
- Mobile number
- Email address – Make sure it’s professional, with no silly nicknames.
- Location – Your town or city is sufficient, rather than a full address.
- LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.
Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.
Complaints Handler CV Profile
Recruiters read through countless applications every day.
If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.
That’s what makes your CV profile (or personal statement, if you’re an entry-level/graduate candidate) so important.
This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.
This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.
CV profile writing tips:
- Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
- Tailor it: Recruiters can spot a generic, mass-produced CV at a glance – and they certainly won’t be impressed! Before you write your profile (and CV as a whole), read through the job advert and make a list of any skills, knowledge and experience required. You should then incorporate your findings throughout your profile and the rest of your CV.
- Don’t add an objective: You only have a small space for your CV profile, so avoid writing down your career goals or objectives. If you think these will help your application, incorporate them into your cover letter instead.
- Avoid generic phrases: Clichés like “blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.
Example CV profile for Complaints Handler
What to include in your Complaints Handler CV profile?
- Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
- Relevant skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Complaints Handler skills to your profile.
- Vital qualifications: Be sure to outline your relevant Complaints Handler qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.
Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our partner’s CV builder. All profiles are written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.
Here, you should focus on including the most important skills or knowledge listed in the job advertisement.
This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.
Vital skills for your Complaints Handler CV
Complaint Management – resolving individual complaints to a satisfactory resolution and identifying opportunities to make systemic improvements.
Mediation Strategies – utilising appropriate mediation strategies to settle disputes and resolve complaints.
Customer Service – ensuring each client is provided with top-notch customer service.
Client Retention – taking action to encourage clients to remain loyal to the brand over a long period of time.
Quality Assurance – understanding and actioning client complaints around a product or service, ensuring the product or service meets its agreed quality standards.
Quick tip: Our partner’s CV builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.
Your work experience section
By this point, employers will be keen to know more detail about you career history.
Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.
This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!
Structuring each role
The structure of your work experience section can seriously affect its impact.
This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.
Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:
Firstly, give the reader some context by creating a punchy summary of the job as a whole.
You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.
Next up, you should write a short list of your day-to-day duties within the job.
Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.
Finish off by showcasing 1-3 key achievements made within the role.
This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.
Sample job description for Complaints Handler CV
Responsible for handling complaints regarding multiple bank products and services for a British universal bank that operates in 40+ countries and employs 84K people.
- Support all aspects of complaints and issues management/resolution, including root cause analysis and handling escalated matters according to commercial policies.
- Investigate customer disputes concerning fraud, mortgage, credit card, and account, and loan products/services to provide superior client experiences and fair outcomes.
- Communicate complaints outcomes by gathering and delivering key information via telephone or in writing.
- Update complaints on relevant management system, as well as respond positively to any objections customers may have.
Quick tip: Create impressive job descriptions easily in our partner’s CV builder by adding pre-written job phrases for every industry and career stage.
Education and qualifications section
At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:
- A levels
As well as any specific Complaints Handler qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.
Hobbies and interests
Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.
Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.
On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.
Writing your Complaints Handler CV
A strong, compelling CV is essential to get noticed and land interviews with the best employers.
To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.
Remember to triple-check for spelling and grammar errors before hitting send.
Good luck with the job search!