Andrew FennellCan you act as a professional and approachable liaison between customers and auto technicians?
If so, you need to prove to the recruiter that you’ve got the soft skills and know-how to be successful in the role.
In the guide below, we’ll show you how to write an impressive application with some of our top career advice and an automotive service advisor resume example.
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Automotive Service Advisor Resume Example
This Automotive Service Advisor resume example gives you a good idea of how a good Automotive Service Advisor resume should look and read.
The information is presented professionally and the content is well structured to ensure that time-strapped recruiters and hiring managers can find the important skills and knowledge quickly.
Refer to this example as you write your own resume.
Automotive Service Advisor resume layout and format
When it comes to holding the attention of recruiting managers, the format and layout of your resume play a key role.
Your resume needs to strike a perfect balance between looking awesome, and being easy for recruiters to read (which is not always easy to achieve)
Use the following formatting tips to get started.
Formatting your resume
- Length: Attention spans in recruitment are notoriously short, so keep your resume short and sweet. There’s no exact rule for resume length, but aim for 2 pages or less if you want to ensure yours gets read in full.
- Font & readability: Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
- Layout: Allow recruiters to skim through your resume with ease, by dividing the page into clear sections with headings and borders. The design of your resume should be eye-catching but not overly complex – keep the style and color scheme simple and clean.
- Photos: You don’t have to add a photo to your resume in the States, but some regions and industries like to see them.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our partner’s Resume Builder and use one of their eye-catching resume templates.
Resume layout
Include the following sections when you write your resume.
- Name and contact details – Make it easy for employers to contact you, by putting these at the top.
- Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
- Skills section – A short snappy list of your most important skills, that can be quickly digested
- Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
- Education – List your qualifications and professional training.
- Additional info – An optional section for things like hobbies and interests.
Here’s what to add to each section of your Automotive Service Advisor resume.
Contact Details
Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.
- Name and profession title
- Cell phone number – or any number you are easily reachable on
- Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
- Email address – Use a professional looking address.
You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.
Automotive Service Advisor Resume Summary
Your resume summary is like an elevator pitch. It’s your chance to sell yourself to employers within a short space of time.
Achieve this by summarizing your skills and expertise, whilst highlighting your abilities that closely match the jobs you are aiming for.
How to create a resume summary that will excite recruiters:
- Keep it short: To capture a recruiter’s attention and keep them interested in your resume, limit your summary to 4-7 lines as you only have a few seconds to make an impression
- Tailor to target jobs: To tailor your resume to your target jobs, it’s essential to closely analyze the job description and include as many relevant skills as possible.
- Avoid using cliches: Recruiters look for facts in resumes, such as hard skills and qualifications – so, leave out the meaningless cliches like “hard worker who works well in a team and individually“
Automotive Service Advisor resume summary example
What to include in your Automotive Service Advisor resume summary?
- Summary of your experience: Briefly describe the work you have performed in the past and the contributions you have made to the organizations you have worked for.
- Relevant skills: Scatter your most in-demand Automotive Service Advisor skills through your summary to ensure they are noticed quickly by hiring managers.
- Qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Automotive Service Advisor roles you are applying to.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our partner’s Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.
It should be made up of 2-3 columns of bullet points of your relevant skills.
Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.
Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.
Best skills for your Automotive Service Advisor resume
Automotive Knowledge – Maintaining an in-depth understanding of automotive systems, components, and maintenance procedures to accurately assess customer vehicle needs.
Customer Service – Utilizing exceptional interpersonal and communication skills to provide excellent customer service and ensure customer satisfaction.
Diagnostics – Accurately identifying and diagnosing automotive issues based on customer descriptions and vehicle inspections.
Repair Estimation – Assessing repair costs and providing accurate and detailed cost estimates to customers.
Parts Management – Utilizing knowledge of automotive parts and inventory management to ensure timely availability of required parts for repairs.
Service Scheduling – Managing service appointments and efficiently organizing the service schedule to optimize productivity.
Technical Documentation – Documenting customer concerns, repair recommendations, and service history for accurate record-keeping.
Automotive Software and Tools – Utilizing automotive software and diagnostic tools to retrieve vehicle information and perform system diagnostics.
Sales and Upselling – Identifying additional service and maintenance opportunities, presenting them to customers, and effectively upselling relevant services.
Quick tip: Our partner’s Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience
So, you’ve got the recruiter interested with your catchy summary… Great work.
Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.
If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)
Structuring your jobs
Without a good structure, your job description can look messy and overwhelming to anyone reading them.
Make it easy for recruiters to read your work experience by structuring your roles like this.
Job outline
Starting each job with a brief summary of the organization, your position within it, and the primary goal of your role can help recruiters quickly understand the context of your work.
Key responsibilities
Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.
Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.
Key achievements
Finish each role by highlighting some impressive achievements you made whilst in the role.
Anything that benefited the employer can be included from making financial savings, to winning new customers.
Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”
Example job for Automotive Service Advisor resume
Outline
Serve as a liaison between clients and the service department, for a family-owned leader in the automotive industry that has numerous dealerships located across Canada and the U.S.
Key Responsibilities
- Interact with people to acknowledge their service requirements and obtain relevant details about automobiles’ condition and maintenance history.
- Explain appropriate repair or upkeep activities, including timelines and potential alternatives.
- Provide expense estimations based on labor rates, pricing, and applicable warranties.
- Book appointments based on divisional capacity, and urgency of overhauls.
Quick tip: Create impressive job descriptions easily in our partner’s Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
Towards the bottom of your resume, add your education section.
Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.
If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.
Additional information
The additional info section is optional but can be useful if you have anything else to add that could benefit your application.
For example, you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.
Writing your own winning Automotive Service Advisor resume
Crafting a strong Automotive Service Advisor resume can be a daunting task, but implementing the steps outlined above will significantly increase your chances of securing multiple interview opportunities.
Good luck with your job search!